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Being a leader in the financial services industry requires a seamless approach to innovation and efficiency. One of the crucial elements to success is the integration of automation and augmentation into credit portfolio management, as these tools have the ability to transform operations, manage risk, and improve both banker and client experiences.

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Opening a commercial bank account is a significant decision for any business. All businesses are unique entities with operational requirements, product needs, and shareholder arrangements, and the choice of a bank as a business partner is often a relationship-driven decision.

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Founded in 1953 on the value of “People Helping People”, South Bay Credit Union serves the South Bay community of Los Angeles County. For over 65 years, the South Bay Credit Union mission has been to assist the members of its tight-knit, intensely loyal community in their financial lives, not to make a profit.

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Customer Stories

U.S. Bank Case Study

U.S. Bank expands their nCino partnership to include nCino's Commercial Banking Solution.

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Honor, MI and Wilmington, N.C. -- October 10, 2023 -- nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today announced that Honor Bank, a full-service community bank in Northern Michigan, is live on the nCino Cloud Banking Platform. The Bank implemented nCino's Commercial Banking Solution in just six months. Honor Bank's dedication to its customers is at the forefront of this initiative, and the Bank is committed to leveraging the most advanced tools and technologies to deliver superior, efficient banking solutions. Honor Bank recognized an opportunity to modernize its technology stack and utilize a more modern solution that would connect the institution through a unified and customer-centric single platform. By adhering to nCino’s Gold Standards, a best practice guide for implementations, the Bank was able to go live on nCino’s Commercial Banking Solution on an accelerated timeline. With nCino, Honor Bank is streamlining operations and enhancing the customer experience while strengthening its competitive edge regionally.

Honor Bank

nCino is excited to spotlight the depth and breadth of its local product team and partner ecosystem in Australia and New Zealand. nCino continues to advance the modernisation of financial institutions in Australia and New Zealand. With the help of a dedicated local team, nCino is using its industry knowledge and deep expertise gained from operations and customers around the globe to continually enhance the nCino Cloud Banking Platform and deliver the latest cloud technology to transform the financial services industry in APAC with innovation, reputation, and speed.

APAC Team Spotlight

By leveraging nCino’s state-of-the-art technology to transform its services, Santander UK has been named the winner of the Celent Model Bank Award for Commercial Lending. The Bank’s initial implementation of the nCino Bank Operating System is just the start of its roadmap with nCino, and it plans to continue to grow the partnership in the future. We are thrilled to announce that Santander UK has been named the winner of the Celent Model Bank Award for Commercial Lending. This award comes after the bank underwent a digital transformation by utilizing the nCino Bank Operating System and other enabling tools. In partnership with nCino and other technology companies, the bank was able to replace 13 disparate systems and over 60 end-user computing systems with a cloud-based ecosystem. “The Model Bank Awards recognize how banks are using technology to change the face of banking," says Patricia Hine, CTP and Head of Corporate Banking at Celent. She says:

Santander UK

Rising interest rates can have a significant impact on financial institutions. In today’s rapidly changing rate environment, it is increasingly important for FIs to understand and take action to prevent significant risk to their institutions. Costs are rising everywhere. Whether you’re buying eggs for breakfast or gas for your weekly trip to visit family, everyone is feeling the shift in economy in some way or another.This environment can place stress on families, individuals and businesses, but it can also have a large impact financial institutions (FIs). Times like these are often characterized by a rise in interest rates, which are fundamental to the business of banking. Rapid changes in rates can affect an FI’s sources of revenue and lower the total value of its assets and liabilities. Without having risk management strategies in place, these changes can have significant impacts on an FI’s financial safety and soundness.While we can’t lower the cost of your breakfast, we can give you some tips on how to understand the interest rate increases and best prepare your institution to weather them.

Managing-Risk

When it comes to commercial banking, Relationship Managers (RMs) are the face of your financial institution. These employees are trusted advisors to your customers, and their role is essential when it comes to optimizing the customer relationship, both for the customer and the institution. While it takes time to nurture these types of valuable customer relationships, technology can deliver an experience that amplifies the relationship through speed and convenience.

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In the past, PeoplesBank has leveraged the nCino platform to serve its small business clients well, and now the Bank is live on nCino’s Small Business Banking Solution as well. This solution will give PeoplesBank additional functionalities that will enable them to better serve its small business clients. PeoplesBank’s Amy Doll will be speaking in a keynote session alongside Garrett Adams on the success the Bank has continued to see with nCino.

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Australian new digital business bank redefines banking experience to enhance offerings for small and medium-sized businesses.SYDNEY, Australia, Sept. 26, 2022 — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that Avenue Bank, an Australian start-up digital business bank specialising in serving small and medium-size businesses, is live on the nCino Bank Operating System. Avenue Bank deployed nCino’s Commercial Banking Solution to support customer onboarding, origination, credit risk management and customer 360 view—providing their employees with key insights and the automation necessary to deliver a faster response and seamless experience for their customers.“nCino embedded their high-quality solution into our greenfield digital strategy in just over 4 months. With their guidance, we’ve been able to design products and implement best-in-class technology to meet our needs—and the needs of our target customers,” said George Confos, CEO and Executive Director, Avenue Bank.

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Building upon success at Arbuthnot Specialist Finance Limited (ASFL), broader bank to adopt cloud-native platformLONDON – 9 MARCH 2022 – nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that Arbuthnot Latham & Co. Ltd (Arbuthnot Latham) has selected the nCino platform to modernise the technology experience across its private and commercial banking estate. nCino will provide Arbuthnot Latham with a market-leading cloud proposition that complements the bank’s revered client-centric focus to offer even swifter and more frictionless access to financial services.

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Community bank chooses nCino’s robust, single platform to best serve its communitySmartBank, a subsidiary of SmartFinancial, has chosen nCino's Bank Operating System to enhance its digital capabilities and improve customer experience. The move to nCino's platform will enable SmartBank to streamline its operations, simplify the lending process and support its active merger and acquisition strategy while replacing outdated legacy systems.

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The COVID-19 pandemic has permanently reshaped many industries, including financial services. Financial institutions around the globe have responded to these changes by becoming more proactive, adaptive and innovative, resulting in new industry trends. Wondering what to expect in 2022? We surveyed executives in the financial services industry and identified the top four commercial banking trends for 2022.

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TORONTO – January 12, 2022 – nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that CIBC, one of Canada’s Big Six banks, has selected the nCino Bank Operating System® to provide CIBC’s Business Banking team with a modern, scalable and flexible platform to enhance the experience for its Canadian business clients.Leveraging nCino’s solution, CIBC will be able to improve both the client and employee experience by streamlining complex processes through digitizing and automating the client journey, allowing for a faster, more efficient and more transparent experience for business owners."Financial institutions are being challenged to redesign and tailor an experience that best fits their client base. We believe the nCino platform will enable CIBC to better meet the needs of their business banking clients, while also providing a modern technology experience for their employees,” said Pierre Naudé, CEO at nCino. “We are thrilled to be working with CIBC and look forward to modernizing the banking experience for Canadian business owners.”

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Community bank chooses nCino’s cloud-based, single platform to streamline lending, account opening, and client engagement.Armstrong Bank has chosen to deploy nCino's Bank Operating System to streamline its lending, account opening and client engagement processes. By adopting a single digital platform, the Bank aims to enhance customer service, improve efficiency and provide a seamless and personalized experience to its clients.

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Sunrise Credit Union, headquartered in Brandon, Manitoba, Canada, serves the Parkland and Western Manitoba regions with over 20 branches. Established in 2008 through a merger of five legacy credit unions, Sunrise offers personal, agriculture and business accounts to best serve its variety of members. Kelly Scott, Vice President of Information Technology, is committed to the digital transformation efforts happening at Sunrise Credit Union. Sunrise adopted nCino prior to the COVID-19 pandemic to replace disparate and disjointed systems and improve the experiences of both its members and its employees. With the nCino Bank Operating System, Sunrise can create one streamlined workflow through a single cloud-based platform.

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nCino's Commercial Banking Solution was ranked Best-In-Class by Aite Group for its cloud-based, single platform solution that stretches across onboarding, deposits and loan origination. nCino has won the award for three consecutive years, learn why. Customer feedback and product innovation drive nCino as a top technology vendor in the 2021 Impact Matrix

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Wells Fargo has chosen nCino's Cloud Banking Platform as a foundational technology platform to accelerate its digital transformation in commercial banking and corporate and investment banking. By adopting nCino's solution, Wells Fargo aims to enhance its clients' experience, improve efficiency, and streamline its commercial lending operations, while benefiting from a holistic view of clients and improved collaboration.

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S&T Bank has implemented nCino's Cloud Banking Platform to streamline processes, advance its digital strategy, and better serve its business clients. By leveraging nCino's platform, S&T Bank has eliminated disparate systems and manual processes, enabling digitization, automation, and improved client experiences across multiple products and channels.

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Summit Bank, a $761 million-asset bank based in Oregon, has selected nCino's Cloud Banking Platform to transform its operations and digitize its commercial lending business. By leveraging nCino's Commercial Banking and Automated Spreading solutions, Summit Bank aims to gain insights faster, automate tasks and provide a personalized experience for its clients, while replacing disparate systems and enhancing workflow and approval processes.

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WILMINGTON, N.C., March 09, 2021 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $84 billion-asset First Horizon Bank is deploying the nCino Cloud Banking Platform across the organization, following system integrations with IBERIABANK. First Horizon Bank will be utilizing nCino’s Commercial and Small Business Lending and Treasury Management Sales and Onboarding Solutions across more than 2,000 of the bank’s associates. nCino’s cloud-based platform will provide First Horizon with a robust, flexible, and highly configurable solution across the bank.

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Yorkshire Building Society (YBS) is one of the largest building societies in the UK and is headquartered in Bradford, England. Since 1864, YBS has focused on fostering relationships with its loyal customers through the concept of TCF – Treating Customer Fairly. For YBS, TCF means providing customers with transparency before, during and after the point of sale and ensuring that their products and services deliver what they promise.

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TORONTO, Dec. 01, 2020 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, and Accenture (NYSE: ACN) have supported Vancity, Canada’s largest community credit union, in evolving its commercial lending business through the implementation of the nCino Cloud Banking Platform.With over CA$28.2 billion in assets and more than half a million members, Vancity sought an agile technology to grow its commercial lending business and replace a 15-year-old legacy system. The credit union selected the nCino Bank Operating System, an end-to-end cloud-based platform that manages the entire loan lifecycle — including origination, loan reviews, renewals and modifications — eliminating the need to combine various point solutions.

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WILMINGTON, N.C., Sept. 22, 2020 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $5.3 billion-asset Origin Bank has implemented the nCino Cloud Banking Platform to create better efficiency in its loan origination process and a more streamlined client experience through enhanced digital engagement capabilities.

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Seattle-based WaFd Bank has implemented nCino's Bank Operating System to enhance its commercial lending efficiency and improve the customer experience. The Bank was able to utilize nCino's platform for Small Business Administration (SBA) loan processing during the COVID-19 pandemic, processing over 6,500 Paycheck Protection Program (PPP) loan requests, demonstrating the platform's agility and ability to meet changing business demands.

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Fulton Bank, a Community Bank based in Pennsylvania, has adopted nCino's Cloud Banking Platform to improve customer service and operational efficiency. By partnering with nCino and consulting firm Slalom, Fulton Bank implemented this comprehensive cloud-based platform to streamline processes, enhance compliance and risk management and automate tasks.

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Florida-based Seacoast Bank, with assets totaling $6.8 billion, has implemented nCino's Cloud Banking Platform to digitize its operations, including Commercial, Small Business Administration, Small Business lending, and Treasury Management sales processes. The adoption of nCino's cloud-based platform aims to improve the customer experience, enhance efficiency, reduce loan cycle times, increase transparency across departments, and support Seacoast Bank's broader digital transformation objectives.

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Great Southern Bank chose nCino's Bank Operating System to automate and streamline its loan process and has been live on the platform for three years. The single system has made the commercial loan process more seamless and efficient for both employees and customers.

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Kashona Dotson is the AVP of Commercial Lending and nCino Administrator at First Federal Savings Bank. Headquartered in Evansville, Indiana, First Federal Savings Bank is over 100 years old and serves their community through their eight branches. First Federal prides themselves on building loyal and profitable customer relationships with individuals and businesses in the tri-state area and delivering the best product and services to meet their customer’s needs.When the nCino Cloud Banking Platform was implemented at the bank, Kashona was tasked with building customizable reports and dashboards, which centralizes data from a financial institution’s core and other siloed systems into compelling visuals that provide a 360-degree view of the entire customer relationship in real time.

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