Origin Bank Gains Banking Efficiency and an Improved Customer Experience

Headquartered in Choudrant, Louisiana and serving communities throughout Louisiana, Texas and Mississippi, Origin Bank places a strong focus on client service. Origin recognized that in a competitive banking landscape with numerous options for clients to choose from, it needed a strong digital presence to meet existing and future clients’ needs and expectations. By implementing nCino’s Commercial Banking Solution and Customer Engagement Solution, Origin has been able to achieve a more streamlined and efficient process internally, as well as improve its client experience by simplifying workflows, increasing transparency and providing additional options for its clients to interact with the Bank digitally.

“Origin’s vision statement is to combine the power of trusted advisors with innovative technology to build unwavering loyalty by connecting people to their dreams,” said Lance Hall, president and chief executive officer of Origin Bank.

“In an instant, COVID-19 significantly altered the operating model for most businesses, including ours. As our physical locations were forced to close lobbies to the general public for health and safety reasons, most of our clients found themselves relying on digital channels to conduct their daily transactions,” said Corey LeBlanc, chief digital and innovation officer. “Our investment in digital has assisted us greatly during this difficult time, and nCino has been instrumental in helping us quickly and efficiently aid our small business clients to get back to being the engine that drives our economy.”

“Origin Bank’s approach to digital transformation was not to become a digital-only bank, but rather to be a community bank that empowers its clients to be financially healthy and in control of their lives on whatever interaction channel they choose,” said Paul Clarkson, EVP of community and regional banking at nCino. “We’re incredibly proud that we’ve been able to partner with Origin by providing an innovative platform that helps them deliver an extraordinary client experience and create new efficiencies through internal resources and processes.”