When it comes to commercial banking, Relationship Managers (RMs) are the face of your financial institution. These employees are trusted advisors to your customers, and their role is essential when it comes to optimizing the customer relationship, both for the customer and the institution. While it takes time to nurture these types of valuable customer relationships, technology can deliver an experience that amplifies the relationship through speed and convenience.
SmartBank Selects nCino to Increase Speed and Simplify Commercial Loans
SmartBank has chosen nCino's Cloud Banking Platform to enhance its digital capabilities and provide a robust experience for clients.
The partnership with nCino will increase efficiency, transparency, and simplify lending for SmartBank while supporting its merger and acquisition strategy.
nCino's platform will drive growth for SmartBank and provide a unified view for commercial clients in the face of increased M&A activity.
Community bank chooses nCino’s robust, single platform to best serve its community
SmartBank, a subsidiary of SmartFinancial, has chosen nCino's Bank Operating System to enhance its digital capabilities and improve customer experience. The move to nCino's platform will enable SmartBank to streamline its operations, simplify the lending process and support its active merger and acquisition strategy while replacing outdated legacy systems.
WILMINGTON, N.C. – March 3, 2022 – nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $4 billion-asset sized SmartBank, a subsidiary of SmartFinancial, Inc. (“SmartFinancial” or the “Company”; NASDAQ: SMBK) is moving to the nCino Cloud Banking Platform SmartBank will utilize nCino’s Commercial Banking Solution, which will provide the institution a robust, digitized, end-to-end experience for all its clients.
“We know that investing in technology is crucial in the current digital landscape, but it’s even more critical to have the knowledge and understanding on where to best allocate that investment. We’ve been very acquisitive in the market and to ensure that our customer onboarding processes remain as seamless as possible, we needed a best-in-class solution that will serve our clients from anywhere, at anytime” said Daniel Hereford, EVP and Chief Information Officer at SmartBank.
“This partnership will create greater efficiency and transparency for our associates and customers, and we look forward to further simplifying the lending experience.”
SmartFinancial, headquartered in Knoxville, Tennessee, opened its first branch in 2007. The company continues to assess its digital capabilities and has made several bank acquisitions that have given it a 40-branch presence in Tennessee, Alabama, and Florida. nCino’s platform will be critical to the bank’s active M&A strategy by creating a consistent and scalable loan delivery experience for merging institutions. SmartBank’s move to nCino will also help replace outdated legacy systems while increasing speed, efficiency, and the ease with which clients and their bankers interact.
“The upswing in M&A activity this past year has presented many opportunities for financial institutions to transition to new technologies as they look to expand their businesses,” said Will Cameron, Senior Vice President of Community and Regional Banking at nCino. “We are excited for SmartBank to have a scalable solution that will not only drive future growth, but will also create a single view for all of their commercial clients.”