How Yorkshire Building Society Delivers a Modern Customer Experience with nCino
Yorkshire Building Society (YBS) is one of the largest building societies in the UK and is headquartered in Bradford, England. Since 1864, YBS has focused on fostering relationships with its loyal customers through the concept of TCF – Treating Customer Fairly. For YBS, TCF means providing customers with transparency before, during and after the point of sale and ensuring that their products and services deliver what they promise.
One of the reasons why YBS chose to partner with nCino is because the nCino Cloud Banking Platform could provide them with transparency into the commercial lending process and across their organisation, ultimately enabling them to better serve their customers. YBS knew that in order to stay current with customer expectations and maintain relationships they needed a solution that would allow their employees to do their jobs more efficiently. Before nCino, employees at YBS experienced mostly manual processes which included lots of re-keying and verifying information, and they needed a solution that could minimize these processes.
With nCino, YBS is now over a 90% paperless building society and staff spend less time searching for information on spreadsheets and paper records. Additionally, nCino’s Form Generation has made their business processes more efficient, and the Commercial Lending Department has reduced the amount of time it takes to produce offer letters and facility agreements for customers by 75%.
YBS now has more transparency into their customers’ needs than ever with a single place to access a 360-degree view of important customer information. Employees can access information about their customers with just a few clicks, make well-informed decisions and gain valuable insights into what their customers need.
Because nCino is built on a single platform, employees can access its commercial loan portfolio pipeline at any stage and in real time. Employees can easily create detailed reports of the data, while managers get a higher-level view. Management can view the workload and performance of the underwriting team and use this information to reallocate workload as needed. The consolidation of the information and streamlining of the workflow provides an efficient, secure and transparent environment where both documents and information can easily be traced and recorded.
We are proud to continue our partnership with a financial institution as forward-thinking as YBS, and to have them as active participants in our customer design program.
Learn more about how nCino has helped YBS optimise and digitise their commercial loan business processes to get real results by downloading the customer spotlight "Case Study: Yorkshire Building Society."
Committed to continuously improving technology and customer experience, Customers Bank is partnering with DocFox for a faster, easier, and more secure business account opening process.
VeraBank, a community bank headquartered in Henderson, TX, partnered with nCino to modernize lending processes and streamline employee and customer experiences.
The Bank has taken a full-platform approach as it continues to focus efforts on partnering with technology vendors like nCino to bring quality of service to customers and employees, while having a mindset aimed at growth and stability for the future.
Since 1930, VeraBank has grown to over 500 employees and 40 locations. VeraBank’s mission aims to grow the Bank and to serve as deeply as they can the communities in which they do business. “We want to continue to be known for quality of service and innovation,” says Brad Tidwell, President and CEO at VeraBank. To support this mission and vision, the Bank partnered with nCino to in Spring of 2021 to overhaul lending processes and streamline the employee and customer experience.
By leveraging nCino’s state-of-the-art technology to transform its services, Santander UK has been named the winner of the Celent Model Bank Award for Commercial Lending. The Bank’s initial implementation of the nCino Bank Operating System is just the start of its roadmap with nCino, and it plans to continue to grow the partnership in the future.
We are thrilled to announce that Santander UK has been named the winner of the Celent Model Bank Award for Commercial Lending. This award comes after the bank underwent a digital transformation by utilizing the nCino Bank Operating System and other enabling tools. In partnership with nCino and other technology companies, the bank was able to replace 13 disparate systems and over 60 end-user computing systems with a cloud-based ecosystem.
“The Model Bank Awards recognize how banks are using technology to change the face of banking," says Patricia Hine, CTP and Head of Corporate Banking at Celent. She says:
In recent years, German banks have been facing several challenges, including changing customer demands, regulatory changes, and changing socio-economic trends. As a result, the German banking sector is undergoing a period of rapid transformation, and banks are having to adapt in order to remain competitive and profitable in the future.
The banks that are best equipped to emerge and succeed in an uncertain future are those who are embracing an innovation mind set and embedding flexibility and a positive attitude toward change into their organizational fabric. One bank leading the way is Hamburg Commercial Bank (HCOB).
With representation across Germany’s metropolitan regions and in select markets in Europe, HCOB is a Hamburg-based commercial bank and specialty financier, serving commercial clients and financing projects in the real estate and shipping sector, as well as in the renewable energy and infrastructure industry.
Recently, HCOB became the first lender in Germany to implement nCino’s cloud-based platform. Since going live with the technology, HCOB has able to:
Credit union chooses fintech to streamline account opening for complex commercial businesses
