Fulton Bank Adopts nCino to Improve Customer Experience and Enhance Efficiency

WILMINGTON, N.C., June 9, 2020 /PRNewswire/ — nCino, the worldwide leader in cloud banking, today announced that Pennsylvania-based Fulton Bank, part of Fulton Financial Corporation (NASDAQ: FULT), has adopted its Cloud Banking Platform to better serve its customers and improve operational efficiency. To implement the nCino platform, Fulton Bank also partnered with Slalom, the modern consulting firm focused on strategy, technology and business transformation.

Fulton Bank, a community bank specializing in personalized customer service, implemented nCino’s comprehensive cloud-based platform to make banking easier for its customers and employees, enhance compliance and risk management, automate processes and focus more on client service. By partnering with nCino, they now have the power of a proven end-to-end solution to help them meet customer expectations.

With Slalom’s assistance, the Bank implemented nCino’s Commercial Banking and Customer Engagement Solutions to streamline loan decisions and gain greater transparency into the customer journey. Slalom worked closely with the Fulton Bank and nCino teams to drive change management, rolling nCino out to approximately 500 users across five regions and multiple lines of business in a matter of months.

“Slalom is honored to work alongside Fulton Bank and nCino to tackle this ambitious project,” said Brad Murtha, client service partner, financial services at Slalom. “The care and compassion that our combined team showed for Fulton’s clients throughout the deployment of this platform is evident in the game-changing experience that we delivered.”

With the nCino Bank Operating System, Fulton has made measurable improvements, including:

• Faster turnaround times for loans with improved and automated workflows;

• Enhanced communication across business units;

• Improved document sharing and management;

• Greater transparency;

• Reduced rekeying of data; and

• Increased data accuracy.

“Fulton Bank’s partnership with nCino is a true testament to its customer-centric mentality,” said Paul Clarkson, executive vice president of community and regional financial institutions at nCino. “Our platform provides them with the tools they need to serve their customers more efficiently while also eliminating mundane and repetitive tasks so that they have more time for value-added activities and relationship building. We are proud to work alongside Fulton Bank as part of their mission to be the best bank for their customers.”