Press Releases |

Fulton Bank Adopts nCino to Improve Customer Experience and Enhance Efficiency

Other Topics

Customer EngagementCommercial Banking

Fulton Bank, a Community Bank based in Pennsylvania, has adopted nCino's Cloud Banking Platform to improve customer service and operational efficiency. By partnering with nCino and consulting firm Slalom, Fulton Bank implemented this comprehensive cloud-based platform to streamline processes, enhance compliance and risk management and automate tasks.

WILMINGTON, N.C., June 9, 2020 /PRNewswire/ — nCino, the worldwide leader in cloud banking, today announced that Pennsylvania-based Fulton Bank, part of Fulton Financial Corporation (NASDAQ: FULT), has adopted its Cloud Banking Platform to better serve its customers and improve operational efficiency. To implement the nCino platform, Fulton Bank also partnered with Slalom, the modern consulting firm focused on strategy, technology and business transformation.

Fulton Bank, a community bank specializing in personalized customer service, implemented nCino’s comprehensive cloud-based platform to make banking easier for its customers and employees, enhance compliance and risk management, automate processes and focus more on client service. By partnering with nCino, they now have the power of a proven end-to-end solution to help them meet customer expectations.

“We partnered with nCino because of our shared focus on the customer experience,” said Curt Myers, chairman and CEO at Fulton Bank. “With nCino, we found both a scalable platform and a culture of innovation that will enable us to continue to meet our customers’ needs. nCino helps us deliver simplicity, convenience and speed to our customers, saving them time, money and effort without sacrificing personalized service. Our collaboration with nCino and Slalom has equipped us to grow now and well into the future.”

With Slalom’s assistance, the Bank implemented nCino’s Commercial Banking and Customer Engagement Solutions to streamline loan decisions and gain greater transparency into the customer journey. Slalom worked closely with the Fulton Bank and nCino teams to drive change management, rolling nCino out to approximately 500 users across five regions and multiple lines of business in a matter of months.

“Slalom is honored to work alongside Fulton Bank and nCino to tackle this ambitious project,” said Brad Murtha, client service partner, financial services at Slalom. “The care and compassion that our combined team showed for Fulton’s clients throughout the deployment of this platform is evident in the game-changing experience that we delivered.”

With the nCino Bank Operating System, Fulton has made measurable improvements, including:

  • Faster turnaround times for loans with improved and automated workflows;

  • Enhanced communication across business units;

  • Improved document sharing and management;

  • Greater transparency;

  • Reduced rekeying of data; and

  • Increased data accuracy.

“Fulton Bank’s partnership with nCino is a true testament to its customer-centric mentality,” said Paul Clarkson, executive vice president of community and regional financial institutions at nCino. “Our platform provides them with the tools they need to serve their customers more efficiently while also eliminating mundane and repetitive tasks so that they have more time for value-added activities and relationship building. We are proud to work alongside Fulton Bank as part of their mission to be the best bank for their customers.”