Our Features

nCino's comprehensive features and functionality increase a bank's profitability and productivity while enhancing customer relationships and ensuring regulatory compliance.
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Commercial Loan Origination System
The nCino LOS is a comprehensive and flexible end-to-end commercial loan origination system that employs automated workflow, real-time reporting, customer relationship management and digital document management to monitor the various steps of the loan process and reduce delays and inefficiencies. Designed by bankers for bankers, the nCino LOS makes it easier for financial institutions to originate and close loans. As a result, customers receive their money faster, increasing customer satisfaction and loyalty and driving increased profitability for the bank.
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Retail Loan Origination System
nCino's Retail LOS is a flexible, mobile-enabled retail loan origination system that provides the means to originate and service retail and small business loans while streamlining the entire retail operating process. Including standardized, intuitive workflow, customer relationship management and automated decisioning, the nCino Retail LOS is configured to meet the unique needs of the financial institution and gives customers a frictionless lending experience. Whether applying in the branch or online, customers of financial institutions receive personalized service and greater transparency into their loan process.
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Document Manager
nCino's patented Document Manager is a configurable, integrated and secure content management system, which incorporates an institution's policies, processes and document requirements. Access to documents is permission-based, so users can access what they need when they need it through one central location. Document Manager eliminates the need for paper files and allows financial institutions to achieve a 100% electronic loan file process.
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Loan Auto Decision
nCino's Loan Auto Decision feature automates analysis using customer, business and third-party data to facilitate real-time decisions. The solution can be used at any point during the loan process and is configurable to a financial institution's loan policies and risk thresholds. Loan Auto Decision replaces manual credit reviews, which can often take days, with real time credit decisions that can be made at the point of sale. Through Loan Auto Decision, customers get quick access to capital, better terms and a valued long-term relationship.
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Treasury Management Onboarding
Treasury Management Onboarding optimizes the treasury process for customers and employees at financial institutions by eliminating manual processes, simplifying data entry and providing real-time transparency into the treasury process. Automating treasury management supports every stakeholder from initial sale through implementation and provides an integrated view of the customer. Applying these processes to onboarding, as well as the management and execution of treasury services allows financial institutions to exceed customer expectations and improve their bottom line.
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Account Opening
nCino's Account Opening feature expands the Bank Operating System into the branch and further into the field with mobile-enabled features to become the primary means to facilitate growth and digitize the customer experience. nCino leverages customer relationship management (CRM), automated workflow, business intelligence and document management to simplify processes, reduce overhead costs, increase revenue and engage customers across all business channels. The Account Opening solution enables employees to enhance relationships with customers, leading to increased wallet share.
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Online Applications
nCino's Online Applications enable financial institutions to establish and configure applications to be completed online by customers and/or employees. The applications are easily implemented and modified so that customers experience a convenient, seamless application process for all business lines and products, leading to increased speed and satisfaction. Online Applications provide customers and employees at financial institutions with a fast, efficient and digitally-optimized experience.
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Questionnaires
nCino's Questionnaires framework provides a generic, customizable template for financial institutions to create their own question and answer formats to be displayed wherever needed throughout business workflows. With Questionnaires, institutions can create and maintain a database to be used for institution-specific Know Your Customer (KYC) and Customer Identification Program (CIP) questions, profiling questions and product surveys. All the data collected is easily exported for analysis and review by internal auditors, regulatory examiners and compliance officers.
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New Customer Onboarding
nCino's New Customer Onboarding workflow provides a step-by-step, customizable process for adding new commercial and retail customers to the nCino Bank Operating System. Within the onboarding workflow, financial institutions can gather the regulatory-mandated requirements to verify identities based on legal entity type. Customer Identification Program (CIP) and Know Your Customer (KYC) requirements can be embedded into the onboarding workflow so that institutions can easily configure the requirements to match their business processes.
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Customer Relationship Management
nCino's Bank Operating System includes Customer Relationship Management (CRM) and integrates with a financial institution's core and other existing servicing systems, providing a consolidated 360° view of loan operations and customer relationship data. By housing customer and loan information in one place, financial institutions have automatic access to business intelligence and a full range of reports. Although a financial institution may have disparate lines of business, everyone at the institution can share a common CRM platform, access the same data and speak the same language.
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Customer Portal
nCino's Customer Portal is a white labeled, customer-facing solution that allows financial institutions and customers to interact directly in a single, secure digital space. Through Customer Portal, institutions can streamline document collection and account maintenance while maintaining complete transparency throughout the loan lifecycle. Customers can easily view their loan progress, communicate with loan team members and securely track and upload documents. Customer Portal differentiates a financial institution by improving their customers' overall experience.
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Reports and Dashboards
nCino Reports and Dashboards allow financial institutions to run customizable reports and dashboards that provide a 360° view of the entire customer relationship in real time. These tools enable cross- and up-selling opportunities, lead generation, marketing insight, proactive customer support and the opportunity to build long-term, profitable customer relationships. Reports and dashboards centralize data from a financial institution's core and other siloed systems into compelling visuals to improve data presentation and usability.
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SBA Solution
nCino's SBA Solution is fully integrated with SBA.gov and its E-Tran system for 7(a) loans and designed to optimize the SBA 7(a) loan process for customers and employees by digitizing paper, eliminating manual processes, simplifying data entry and providing real-time transparency. All documentation and forms, as well as submissions and responses are stored within nCino's Bank Operating System allowing financial institutions to streamline their loan approval process from one central location.
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Compliance
nCino's Bank Operating System helps financial institutions more effectively manage internal regulation, the examination process and overall compliance. nCino integrates with a financial institution's core accounting system along with other disparate systems of record, centralizing data and giving enterprise-wide access to the information via detailed reporting. Compliance with state, federal and internal policies is facilitated through each component of the nCino Bank Operating System.
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Credit Analysis / Spreads
Integrated within nCino's Bank Operating System are best-in-class tools for analyzing, measuring and managing credit risk, both individually and globally. nCino promotes bank safety and efficiency by facilitating informed decision-making through the Spreading, Auto Decision and Risk Rating features. Once information is spread, employees can use it throughout their relationship with the customer, alleviating the need for manual reentry across disparate systems.
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Credit Memo
nCino's Credit Memo feature is the primary means of consolidating and communicating the details of commercial loan analysis. Credit Memo is configurable to a financial institution's specifications to automatically aggregate data from fields in a loan, collateral, covenant, related exposure or other objects within nCino. Credit Memo helps paint the picture of a borrower's or entity's financial condition, ongoing viability and capacity to meet obligations. This feature also provides support for both internal and external review.
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Covenants
nCino's Bank Operating System provides the means to add, delete and manage loan covenants during the approval process and throughout the life of the loan. Financial institutions can easily create covenants for use in monitoring the borrower's or guarantor's soundness and capacity to support the credit provided. Most importantly, the use of Covenants keeps the lines of communication open between borrower and lender.
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Collateral Management
nCino's Collateral Management feature is a comprehensive collateral creation and management tool. Collateral Management gives financial institutions the ability to track loan collateral, the loan the collateral is secured to, the lien position and the market rate associated with the collateral. Tracking, reporting and configurable workflows are associated with any type of asset to ensure requirements are met throughout the lifecycle of the relationship.
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Risk Rating
Risk Rating measures credit risk and differentiates individual loans and groups of loans by the risk they pose. nCino Risk Rating allows financial institutions to set risk grades based on a calculated risk of potential loss exposure before a loan is approved and periodically throughout its lifespan. With Risk Rating, institutions can manage risk effectively, reduce examination headaches and optimize returns on their loan portfolio.
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Construction Loan Administration
nCino's Construction Loan Administration (CLA) solution is an integrated part of the Bank Operating System, offering a single, transparent platform embedded into the loan origination process. Create and manage budgets among other critical actions, and track the project to completion all from within nCino. This solution creates a centralized place to manage every aspect of the construction lending and administration processes, giving institutions the means to achieve operational efficiency.
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Enterprise Mobility
• nCino's Bank Operating System is mobile-enabled so both employees and customers are part of a financial institution's mobile strategy. Employees have instant and secure access to relationship data and feature functionality anytime, from anywhere and on any device, while customers have visibility and access into product and service deliverables. Enterprise mobility increases productivity, reduces operating costs and creates a highly efficient and collaborative work environment.
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Encryption
nCino's Platform Encryption ensures compliance with regulatory mandates and assuages auditor concerns, both internal and external, regarding vulnerable customer information viewed, stored and shared by financial institutions. Sophisticated encryption algorithms and tools facilitate secure and compliant digital business practices while preserving critical platform functionality. As a part of the Salesforce Shield set of integrated tools, Platform Encryption is an important part of a robust security strategy.
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Product Package
nCino enables financial institutions of all sizes to underwrite, analyze and service complex commercial transactions through the Product Package feature embedded within the Bank Operating System. Product Package takes full advantage of each credit analysis feature within nCino, including spreading, risk rating and integrated credit scoring models. Financial institutions are able to reduce cycle times, increase cross-selling and maintain a competitive advantage.
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Forms
Forms empowers employees at financial institutions to create customized documents using data housed in nCino's Banking Operating System. Forms provide a single system for creating documents and tracking their histories, which alleviates the need to manually re-enter data into separate form generation solutions. Customized templates can be formatted to almost any use case using any object or field within the nCino Bank Operating System.
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