Artificial intelligence (AI) and machine learning (ML) are transforming how financial institutions approach many traditional banking processes. When it comes to AI in the financial services industry, the concept of explainability—i.e., the ability to clearly communicate the process behind AI’s decision-making and understand the model’s inner workings—is of the utmost importance.

Allied Irish Banks (AIB), a leading Irish bank with 3.3 million customers and the largest branch network in the country, is using the nCino platform to transform its credit processes and improve lending across Asset Finance and Leasing, SME, Corporate and ESG.

Japanese bank to increase operational efficiency and enhance value for corporate customers and employees with the nCino Platform

Kiwibank is New Zealand’s largest owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.

Being a leader in the financial services industry requires a seamless approach to innovation and efficiency. One of the crucial elements to success is the integration of automation and augmentation into credit portfolio management, as these tools have the ability to transform operations, manage risk, and improve both banker and client experiences.

Artificial intelligence is revolutionizing many traditional financial services, including credit decisioning. The evolution from traditional statistical models to AI-driven approaches marks a transformative shift in the financial industry. With AI integration, financial institutions will experience a fundamental change in how they assess and manage risk, ushering in a new era of efficiency and innovation.

Rhode Island-based community bank sees digital account opening process considerably reduced and cuts in-branch account opening time with nCino Consumer Deposit Account Opening

In the evolving landscape of commercial banking, merging traditional services with modern technology is essential.

Guaranteed Rate, one of the US’s largest retail mortgage lenders, has been helping homeowners with purchase loans and refinances for more than 20 years. With headquarters in Chicago, Guaranteed Rate has more than 10,000 employees nationwide across 850 office locations.