Chief Industry Innovation Officer shares insights on navigating the data-AI bridge and building stronger customer relationships through technology
The banking industry stands at a critical inflection point. As we advance through 2025, artificial intelligence has evolved from experimental technology to a strategic imperative reshaping how financial institutions operate, serve customers, and manage risk.
nSight 2025 brought together the brightest minds in financial services for three transformative days of innovation, connection, and networking in Charlotte, NC. From the main stage to intimate breakout sessions to the Community Lounge, nCino leaders and customers shone a spotlight on the dynamic evolution of the industry and how nCino is powering a new era in financial services. Here are the five most powerful themes that emerged from this year's event:
The building society sector continues to demonstrate remarkable resilience and momentum, accounting for 72% of mortgage market growth between April and September 2024.
The 2025 banking landscape is already evolving faster than ever, thanks to rapid technological advancements, shifting customer expectations, and uncertain economic conditions. To stay competitive, forward-thinking financial institutions must not only keep up, but also anticipate what's next.
This November, nCino hosted its annual APAC Summit in Sydney, Australia, an event dedicated to showcasing the latest technology and insights in banking. The Summit featured leading industry experts and nCino executives with valuable insights into how financial institutions are harnessing intelligence to enhance personalized and efficient banking experiences. Here are the four key themes shared at this year’s Innovation Summit:
In today’s financial landscape, digital transformation has become an essential priority for financial institutions (FIs), and credit risk management is no exception. Despite economic challenges, many banks are making significant investments in advanced technologies to fast-track their digital transformation. While cost pressures are considerable, the potential of technology to enhance automation and efficiency continues to drive these investments forward.
As we continue to witness the exponential rise of Artificial Intelligence (AI) in the financial services industry, it's crucial to understand the inner workings of the models driving these intelligent systems.
nSight 2024, nCino’s annual conference, was held May 14 – 16 in Charlotte, NC.
In October, nCino hosted three highly impactful forums in Scottsdale, Arizona. These forums included the Community and Regional Executive Forum, the North America Enterprise Executive Forum, and the Farm Credit Forum.
The introduction of Apple’s transformative product in 2007 was a moment that changed the future. Like the now iconic iPhone, the launch of generative AI tools like ChatGPT and Google Bard have captured the public’s imagination, launching an explosion of applications and experiments across nearly every industry, from business and commerce, to art and government.For many of these use cases, the “how” behind the AI model isn’t particularly relevant. If you ask ChatGPT to compose a wedding invitation in the form of a Shakespearean sonnet, you don’t necessarily need to understand how AI can instantly conjure the right rhyme scheme.A wedding invitation is one thing; a financial institution’s credit lending decision is quite another. When it comes to such high stakes decisions, understanding the inner workings of the model is vitally important—even required. For those use cases, explainable AI is the solution.
This year, nCino plans to attend over 50 conferences and events. These events give us an incredible opportunity to share our industry expertise, engage with our partners and connect with our customers. They also give us a chance to demonstrate the many benefits of the nCino Cloud Banking Platform and show how our cloud-based platform offers financial institutions the speed, flexibility and customization to scale their business and meet their customers’ needs and expectations.In this quarterly series, we’ll be highlighting nCino’s upcoming attendance at some of the most influential networking and learning events in the financial services industry. Let us know if you’ll be attending any of the following events—our team looks forward to seeing you “On the Road!”
Digital account opening is a top priority at many financial institutions, for good reasons. With loan-to-deposit ratios above or approaching 100%, banks and credit unions can’t afford to lose out on potential deposits due to ineffective or inefficient account opening processes. A “friction-free” process is essential to the digital account opening experience but achieving this goal may be harder than it looks for institutions jumping into the DAO waters.“Not long ago, most financial institutions basically had the same digital account acquisition capabilities. Not anymore. Leading institutions are pulling away. Banks and credit unions that don’t provide end-to-end digital account opening must upgrade quickly.”
– Cornerstone Advisors
The modern American banking industry has continued to evolve since the Civil War more than a century and a half ago. A survey of history reveals four periods in which the evolutionary forces in banking accelerated, each marking the start of a new era, starting with the Civil War, followed by the Great Depression, the twin energy and inflationary crises, and most recently, the COVID-19 pandemic.
Over the past decade, the financial services industry has faced significant workforce challenges including changing employee demographics, increased competition for top-level talent and an evolution in the nature of the work itself, as technologies such as artificial intelligence become more mainstream. These rapid changes have illuminated the need for the continual training and reskilling of workers, particularly when it comes to technology.
