How Emprise Bank is Reaching Record Results with nCino
Emprise Bank began looking for a new loan operating system when its legacy systems were failing to meet the Bank’s high standards and growing customer base.
Emprise selected nCino as its new system and started its implementation journey in 2020.
With nCino, Emprise is delivering on its mission to provide the best experience for customers with lightning-fast services and expanded digital banking options.
As the Bank grew over the past decade, its legacy loan operating systems couldn’t keep up. As a result, they were no longer able to offer their customers the experience, speed and service they needed and deserved.
Emprise Bank’s digital transformation journey with nCino began in March of 2020 with the nCino Commercial Banking Solution. Since then, Emprise has expanded to utilizing the solution in its consumer and small business lending operations. In 2021, the Bank continued to build out its use of nCino, rolling out additional functionality like portfolio analysis, streamlined annual reviews, a microbusiness loan online application, and a new, streamlined credit memo.
"Emprise has a really high set of standards around the way we want to deliver customer service,” says Andrea Scarpelli, Executive Vice President and Enterprise Risk Officer.
“It was really important to us to have a system that had the capabilities to grow into what we wanted it to be, and also gave us the flexibility to customize.”
The nCino Bank Operating System is a single, end-to-end solution where the Bank has access to centralized data and files, and the customer can easily complete processes and applications, with lightning-fast turnaround. Solutions are also completely customizable in order to meet the Bank’s specific needs for flexibility, functionality and a user-friendly interface. Leadership at Emprise is excited about the future possibilities with the nCino platform, especially as the Bank continues to expand its digital banking options with its continued focus on stellar customer experience.
Since Emprise went live on the nCino Bank Operating System, the Bank has:
Slashed average time to close for commercial loans from 60 to 38 days
Reduced the average consumer loan cycle time by 30%
Attained a 40% auto-decisioning rate on retail loans, with an average time to approval of just 5 minutes
Enhanced visibility and transparency into the customer relationship through CRM
Supported better employee and customer experiences with Document Manager, Customer Portal and Online Applications
To learn more about how Emprise Bank is utilizing nCino solutions to reach their vision of a future fueled by innovation, watch this video and then download the full case study.
Community banks and credit unions play a huge role in the communities they serve. Unlike their larger counterparts, these institutions provide loans in the neighborhoods where their customers live and work, positively impacting local businesses and communities.
Of the four challenger banking licenses granted by Australian regulators in 2019, only one is still standing – and the Financial Times says it’s growing faster than any other financial institution in Asia-Pacific. At nSight 2023, Judo Bank COO, Lisa Frazier, shared what differentiates Judo Bank and how nCino has been a foundational part of its journey.SME business bank, Judo Bank is on a strong growth trajectory reflected in its lending book that jumped nearly 25% to A$7.5 bn in the six months to the end of December 2022. This growth was recognized in April 2023, when the Financial Times identified Judo as the fourth fastest growing company in Asia Pacific out of the top 500 high-growth businesses in the region.
According to Chief Operating Officer, Lisa Frazier, Judo Bank began in 2016 when a deeply experienced group of bankers who were passionate about the SME economy came together to help establish the challenger bank.
“In 2016, we were a PowerPoint standalone idea. It was very hard to raise money,” she recalls.
Yet two and a half years after getting a banking license in April 2019, Judo listed on the Australian Stock Exchange and continues to grow and scale its business.
How did they do it?
In recent years, German banks have been facing several challenges, including changing customer demands, regulatory changes, and changing socio-economic trends. As a result, the German banking sector is undergoing a period of rapid transformation, and banks are having to adapt in order to remain competitive and profitable in the future.
The banks that are best equipped to emerge and succeed in an uncertain future are those who are embracing an innovation mind set and embedding flexibility and a positive attitude toward change into their organizational fabric. One bank leading the way is Hamburg Commercial Bank (HCOB).
With representation across Germany’s metropolitan regions and in select markets in Europe, HCOB is a Hamburg-based commercial bank and specialty financier, serving commercial clients and financing projects in the real estate and shipping sector, as well as in the renewable energy and infrastructure industry.
Recently, HCOB became the first lender in Germany to implement nCino’s cloud-based platform. Since going live with the technology, HCOB has able to:
Idaho Central Credit Union (ICCU) has a growing, wide-spread customer base with diverse needs. That’s just one reason the ICCU has partnered with nCino across multiple lines of business—and why they knew nCino would be able to help them transform their business lending processes.
Arrow Financial Corporation’s goal is to meet customers wherever they want to be met. In order to make this possible, the Bank has implemented multiple nCino solutions, offering digitalexperiences to their customers while maintaining the strong human-to-human relationships that are vital to the Arrow culture.
