When it comes to commercial banking, Relationship Managers (RMs) are the face of your financial institution. These employees are trusted advisors to your customers, and their role is essential when it comes to optimizing the customer relationship, both for the customer and the institution. While it takes time to nurture these types of valuable customer relationships, technology can deliver an experience that amplifies the relationship through speed and convenience.
Specialist lender Cambridge & Counties Bank has selected nCino, a pioneer in cloud banking and digital transformation solutions for the global financial services industry, to further transform the bank’s back-office lending infrastructure.
The partnership will deliver an enhanced customer-centric market proposition as the bank looks to capitalise on the strong momentum and reputation it has in the UK real estate market.
The nCino Cloud Banking Platform is an end-to-end, scalable digital platform focused on enriching customer service and optimising back-office processes and administration. The company has relationships with more than 1,200 financial institutions worldwide, including several lenders in the UK.
“We’re delighted to be working with Cambridge & Counties Bank as it looks to enhance employee, broker and customer experiences. Forward thinking and customer-centric financial institutions are embracing cloud technologies as part of their transformation and growth strategies. We’re proud that Cambridge & Counties saw a partner in nCino for this journey.” Jonathan Annis, Area Vice President UKI at nCino.
Commercial brokers and the bank’s customers will benefit in a number of ways from the new partnership. An increased level of automation and data analytics will expand the bank’s front-office service proposition, building on Cambridge & Counties Bank’s established one-to-one service model which sees dedicated relationship managers work with brokers and customers over the lifetime of their relationship.
In addition, new capabilities and services include being able to sign documentation on a mobile device, among others, all leading to a quicker loan drawdown. Plus, it will give brokers the option to directly apply and upload documents through a highly intuitive web-based application.
Originally Published via the Cambridge & Counties Bank Newsroom