Small Business Banking

Kiwibank is the largest New Zealand-owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.

Headquartered in Quebec, Canada, Desjardins Group is the largest cooperative financial group in North America. Desjardins currently provides a full range of financial and insurance services to 7.7 million members and clients.

Finding the right solution for small business banking can be a difficult process. Whether you’re an institution who serves small businesses or a small business owner yourself, you deserve the best possible experience. When it comes to delivering an outstanding experience, personalization is key. By tailoring services to meet the unique needs of each small business owner, financial institutions can foster strong and lasting relationships.

UK’s newest challenger bank dedicated to supporting SMEs to be powered by nCino’s single platform.

In the evolving landscape of financial regulation, understanding and complying with Dodd-Frank 1071 presents both challenges and opportunities for financial institutions. Mastering this terrain can seem daunting, but with the right strategies and insights, compliance can become a catalyst for growth and innovation.Compliance with Dodd-Frank 1071 has been an important and sometimes contentious topic of discussion, due in part to varied sentiment, the US district court injunction, anticipated new effective dates, requisite change management, and rigorous regulatory enforcement. To make matters even more challenging, strategies and interpretations of compliance requirements are inconsistent across institutions, making the job of compliance an ongoing task.Seizing the OpportunitiesAs financial institutions figure out how to keep up with these challenges, they have several opportunities and choices. Compliance with Dodd-Frank 1071 presents opportunities for expanded customer data analytics, operational standardization, and tapping into underserved market segments. Leveraging these potential benefits can lead to significant advancements for financial institutions.“We want to begin collecting the data as soon as we can so we can start validating our processes and our training environment.” - Jason Spelliscy, Senior Manager - Product Compliance, nCino nCino's Role in ComplianceWith over 300 customers originating 1071-reportable loans on our platform, nCino is keen on making compliance manageable and beneficial for financial institutions. Our robust solution includes logic-based mappings, data review screens, comprehensive data capture, viewing restrictions, permissions, and data extracts. Our goal is to create a seamless experience for FIs and their users.

Recent enhancements to nCino’s Small Business Banking Solution allows banks and credit unions to easily adopt and comply with Section 1071 of the Dodd-Frank Wall Street Reform Consumer Protection Act as part of the end-to-end lending process.

As if simplifying compliance in the financial sector wasn’t already a challenge, recent news surrounding Dodd-Frank 1071 continues to complicate matters and raise questions.

For many financial institutions (FIs) in the United States, small businesses represent a vital market that hasn’t yet been fully banked. Depending on what these FIs do next, this could be viewed as an occasion for growth, or a lost opportunity. Small business in the U.S. has continued to grow since the COVID-19 pandemic. Today there are over 33 million small businesses in the market, who represent $115 billion in revenue. With today’s advanced technology, financial institutions can tap into the unmet potential of small business banking. To do so, they must strike the right balance between a traditional high-touch strategy and an innovative high-tech approach.Time for Innovation: Delivering High-Tech to Small BusinessesTraditionally, small business banking has been approached with a high-touch process. However, it’s no longer enough to rely only on in-branch experiences and services when it comes to small business banking clients.

Grasshopper, a digital bank, has partnered with nCino to improve its commercial and SBA lending businesses. nCino's cloud-based banking platform will help Grasshopper to improve its internal efficiency, speed to market, and customer experience.

Dodd-Frank 1071’s final rule, issued on March 30th, 2023, one day before the critical amendment to the Equal Credit Opportunity Act (ECOA) was anticipated to be finalized, is a game-changer for small business lenders.The rule mandates that financial institutions report certain lending data points for small business lending, including demographic data on women-owned, minority-owned and LGBTQI+-owned small businesses. This data will be used by the Consumer Financial Protection Bureau (CFPB) to enforce fair lending laws and to identify community needs and access to credit. The data collected under the rule will also be used to develop new programs and initiatives to support small businesses.When a financial institution (FI) is required to collect and report the required data is dependent upon the number of small business loans originated during 2022 and 2023. The earliest date an FI is required to begin collecting data is October, 1, 2024 (2,500 originations) with time extensions to April 1, 2025 (100 or 500 to 2,500 originations) or January 1, 2026 (at least 100 originations), depending on circumstances.The rule is a complex one, and FIs will need to take steps to comply with it. As your FI prepares to conform to the new requirements, here are some actions to consider.

Midwest community bank moves to single platform to help ensure customer experience is at the forefront of every interaction.

In 2021, the number of small businesses in the United States reached 32.5 million, making up 99.9% of total US businesses. In other words, there’s nothing “small” about small businesses.However, the small business banking experience can be fragmented and often requires in-person interactions for simple banking needs, such as opening an account. nCino is excited to make the first step in the small business banking experience even easier with our Business Deposit Account Opening solution.nCino’s Business Deposit Account Opening Solution enhances the small business experience by meeting the expectations of small business owners while solving the main issues businesses and financial institutions (FIs) face in the account opening process. These challenges include:

PeoplesBank is a community bank focused on building strong customer relationships and delivering excellent customer service. Learn how Amy Doll, who has been with the Bank through multiple nCino implementations, is helping PeoplesBank to serve its small business customers well with additional rollouts of nCino’s Small Business Banking Solution.

In the past, PeoplesBank has leveraged the nCino platform to serve its small business clients well, and now the Bank is live on nCino’s Small Business Banking Solution as well. This solution will give PeoplesBank additional functionalities that will enable them to better serve its small business clients. PeoplesBank’s Amy Doll will be speaking in a keynote session alongside Garrett Adams on the success the Bank has continued to see with nCino.

Small businesses are a significant part of the economy, driving job creation, but many financial institutions lack tailored support for them. Meeting the diverse needs of small businesses requires flexible and scalable technology, such as nCino's Small Business Banking Solution, which can enable personalized guidance and trusted service for both business owners and relationship managers.

Codat and nCino have partnered to automate the underwriting process for small business loans, making it faster and easier for small businesses to get the credit they need. Recognise Bank is the first financial institution to go live with the new integration. The Bank has eliminated significant data entry requirements and is able to provide its customers with a quicker, more efficient and frictionless service.

nCino’s Small Business Banking Solution was recently featured in Celent’s Solutionscape, a report compiled to provide guidance for banks and credit unions who are seeking a tech partner. One of the reasons nCino was featured is because our configurable and flexible Small Business Banking Solution enables financial institutions to leverage technology to overcome the challenges of serving small businesses and allows financial institutions to go to market more quickly.

Financial services leader selects nCino to streamline origination, underwriting and portfolio management within its Small Business Banking Business

Community bank chooses nCino’s cloud-based, single platform to streamline lending, account opening, and client engagement.Armstrong Bank has chosen to deploy nCino's Bank Operating System to streamline its lending, account opening and client engagement processes. By adopting a single digital platform, the Bank aims to enhance customer service, improve efficiency and provide a seamless and personalized experience to its clients.

S&T Bank has implemented nCino's Cloud Banking Platform to streamline processes, advance its digital strategy, and better serve its business clients. By leveraging nCino's platform, S&T Bank has eliminated disparate systems and manual processes, enabling digitization, automation, and improved client experiences across multiple products and channels.

WILMINGTON, N.C., March 09, 2021 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $84 billion-asset First Horizon Bank is deploying the nCino Cloud Banking Platform across the organization, following system integrations with IBERIABANK. First Horizon Bank will be utilizing nCino’s Commercial and Small Business Lending and Treasury Management Sales and Onboarding Solutions across more than 2,000 of the bank’s associates. nCino’s cloud-based platform will provide First Horizon with a robust, flexible, and highly configurable solution across the bank.

LONDON, Nov. 10, 2020 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that leading alternative mid-sized business lender, ThinCats, is expanding its use of the nCino Cloud Banking Platform across its wider SME lending processes. The extension follows the successful deployment of nCino’s Coronavirus Business Interruption Loan Scheme (CBILS) workflow this summer. The CBILS programme highlighted the ever-increasing importance for fast loan processing as small and medium-sized businesses endeavor to restart trade. In response to the pandemic, ThinCats quickly embraced a digital-first mindset and a new technology solution. By adopting nCino’s cloud-based platform, ThinCats has been able to manage CBILS loans from the initial application through drawdown and beyond, including ongoing monitoring and customer servicing.

Financial institutions worldwide have felt immense pressure from the impact of the COVID-19 global pandemic in terms of supporting their clients amid financial uncertainty. COVID-19 and the subsequent shutdowns of many businesses have had an economic impact across the globe. As a result of the pandemic, 7.5 million small businesses in the U.S. are now in danger of closing permanently. Unemployment rates in 2020 hovered nearly three times the average of the year prior, and as of June 30th, 2020, 4.5 million homeowners faced forbearance.As the prospect of a quick V-shaped recovery receded in many countries, Accenture analysts anticipated higher job losses, limited economic growth and an environment in which many consumers and businesses will be unable to pay their debts, significantly affecting financial institutions even further.

Seattle-based WaFd Bank has implemented nCino's Bank Operating System to enhance its commercial lending efficiency and improve the customer experience. The Bank was able to utilize nCino's platform for Small Business Administration (SBA) loan processing during the COVID-19 pandemic, processing over 6,500 Paycheck Protection Program (PPP) loan requests, demonstrating the platform's agility and ability to meet changing business demands.

Canadian credit union optimizes lending operations with nCino’s leading cloud-based platform.Coast Capital Savings Federal Credit Union, Canada's largest credit union, has chosen nCino's Cloud Banking Platform to optimize its lending operations, improve the member experience and stay competitive in the Canadian market. The nCino platform will streamline loan origination processes, enhance the digital lending experience for members and employees and support Coast Capital Savings' vision of becoming the preferred financial institution for its members.

Florida-based Seacoast Bank, with assets totaling $6.8 billion, has implemented nCino's Cloud Banking Platform to digitize its operations, including Commercial, Small Business Administration, Small Business lending, and Treasury Management sales processes. The adoption of nCino's cloud-based platform aims to improve the customer experience, enhance efficiency, reduce loan cycle times, increase transparency across departments, and support Seacoast Bank's broader digital transformation objectives.