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Customer Stories

The Power of Partnership: Kiwibank Enhances Sustainable Banking and Lending with nCino

Kiwibank is the largest New Zealand-owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.

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Customer Stories

Achieving Financial Innovation: Desjardins’ Success with nCino

Headquartered in Quebec, Canada, Desjardins Group is the largest cooperative financial group in North America. Desjardins currently provides a full range of financial and insurance services to 7.7 million members and clients.

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Thought Leadership

3 Ways to Strengthen Relationships with Your Small Business Customers

Finding the right solution for small business banking can be a difficult process. Whether you’re an institution who serves small businesses or a small business owner yourself, you deserve the best possible experience. When it comes to delivering an outstanding experience, personalization is key. By tailoring services to meet the unique needs of each small business owner, financial institutions can foster strong and lasting relationships.

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On-Demand Webinars & Video

Navigating Dodd-Frank 1071: Turning Compliance Challenges into Opportunities

In the evolving landscape of financial regulation, understanding and complying with Dodd-Frank 1071 presents both challenges and opportunities for financial institutions. Mastering this terrain can seem daunting, but with the right strategies and insights, compliance can become a catalyst for growth and innovation.Compliance with Dodd-Frank 1071 has been an important and sometimes contentious topic of discussion, due in part to varied sentiment, the US district court injunction, anticipated new effective dates, requisite change management, and rigorous regulatory enforcement. To make matters even more challenging, strategies and interpretations of compliance requirements are inconsistent across institutions, making the job of compliance an ongoing task.Seizing the OpportunitiesAs financial institutions figure out how to keep up with these challenges, they have several opportunities and choices. Compliance with Dodd-Frank 1071 presents opportunities for expanded customer data analytics, operational standardization, and tapping into underserved market segments. Leveraging these potential benefits can lead to significant advancements for financial institutions.“We want to begin collecting the data as soon as we can so we can start validating our processes and our training environment.” - Jason Spelliscy, Senior Manager - Product Compliance, nCino nCino's Role in ComplianceWith over 300 customers originating 1071-reportable loans on our platform, nCino is keen on making compliance manageable and beneficial for financial institutions. Our robust solution includes logic-based mappings, data review screens, comprehensive data capture, viewing restrictions, permissions, and data extracts. Our goal is to create a seamless experience for FIs and their users.

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Press Releases

nCino’s Cloud Banking Platform Streamlines Dodd-Frank 1071 Compliance Support for Financial Institutions

Recent enhancements to nCino’s Small Business Banking Solution allows banks and credit unions to easily adopt and comply with Section 1071 of the Dodd-Frank Wall Street Reform Consumer Protection Act as part of the end-to-end lending process.

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Thought Leadership

Streamline Compliance and Prepare for Dodd-Frank 1071 with nCino's Small Business Banking Solution

As if simplifying compliance in the financial sector wasn’t already a challenge, recent news surrounding Dodd-Frank 1071 continues to complicate matters and raise questions.

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Above Average: Unlocking the Full Potential of the Small Business Market
On-Demand Webinars & Video

Above Average: Unlocking the Full Potential of the Small Business Market

For many financial institutions (FIs) in the United States, small businesses represent a vital market that hasn’t yet been fully banked. Depending on what these FIs do next, this could be viewed as an occasion for growth, or a lost opportunity. Small business in the U.S. has continued to grow since the COVID-19 pandemic. Today there are over 33 million small businesses in the market, who represent $115 billion in revenue. With today’s advanced technology, financial institutions can tap into the unmet potential of small business banking. To do so, they must strike the right balance between a traditional high-touch strategy and an innovative high-tech approach.Time for Innovation: Delivering High-Tech to Small BusinessesTraditionally, small business banking has been approached with a high-touch process. However, it’s no longer enough to rely only on in-branch experiences and services when it comes to small business banking clients.

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Press Releases

nCino Announces Partnership with Grasshopper to Streamline Bank’s Internal Processes and Enhance Client Experience

Grasshopper, a digital bank, has partnered with nCino to improve its commercial and SBA lending businesses. nCino's cloud-based banking platform will help Grasshopper to improve its internal efficiency, speed to market, and customer experience.

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Thought Leadership

4 Steps to Prepare Your Financial Institution for Dodd-Frank 1071

Dodd-Frank 1071’s final rule, issued on March 30th, 2023, one day before the critical amendment to the Equal Credit Opportunity Act (ECOA) was anticipated to be finalized, is a game-changer for small business lenders.The rule mandates that financial institutions report certain lending data points for small business lending, including demographic data on women-owned, minority-owned and LGBTQI+-owned small businesses. This data will be used by the Consumer Financial Protection Bureau (CFPB) to enforce fair lending laws and to identify community needs and access to credit. The data collected under the rule will also be used to develop new programs and initiatives to support small businesses.When a financial institution (FI) is required to collect and report the required data is dependent upon the number of small business loans originated during 2022 and 2023. The earliest date an FI is required to begin collecting data is October, 1, 2024 (2,500 originations) with time extensions to April 1, 2025 (100 or 500 to 2,500 originations) or January 1, 2026 (at least 100 originations), depending on circumstances.The rule is a complex one, and FIs will need to take steps to comply with it. As your FI prepares to conform to the new requirements, here are some actions to consider.

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Press Releases

Johnson Financial Group Selects nCino to Modernize Multiple Lines of Business

Midwest community bank moves to single platform to help ensure customer experience is at the forefront of every interaction.

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Thought Leadership

How FIs Can Scale Business Deposits and Reduce Business Onboarding Time

In 2021, the number of small businesses in the United States reached 32.5 million, making up 99.9% of total US businesses. In other words, there’s nothing “small” about small businesses.However, the small business banking experience can be fragmented and often requires in-person interactions for simple banking needs, such as opening an account. nCino is excited to make the first step in the small business banking experience even easier with our Business Deposit Account Opening solution.nCino’s Business Deposit Account Opening Solution enhances the small business experience by meeting the expectations of small business owners while solving the main issues businesses and financial institutions (FIs) face in the account opening process. These challenges include:

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Peoples Bank
Customer Stories

How PeoplesBank is Implementing nCino to Serve its Small Business Customers

PeoplesBank is a community bank focused on building strong customer relationships and delivering excellent customer service. Learn how Amy Doll, who has been with the Bank through multiple nCino implementations, is helping PeoplesBank to serve its small business customers well with additional rollouts of nCino’s Small Business Banking Solution.

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Press Releases

nCino Launches Enhanced Small Business Banking Solution at American Banker Conference

In the past, PeoplesBank has leveraged the nCino platform to serve its small business clients well, and now the Bank is live on nCino’s Small Business Banking Solution as well. This solution will give PeoplesBank additional functionalities that will enable them to better serve its small business clients. PeoplesBank’s Amy Doll will be speaking in a keynote session alongside Garrett Adams on the success the Bank has continued to see with nCino.

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Thought Leadership

3 Factors that Affect How You Serve Your Small Business Banking Clients

Small businesses are a significant part of the economy, driving job creation, but many financial institutions lack tailored support for them. Meeting the diverse needs of small businesses requires flexible and scalable technology, such as nCino's Small Business Banking Solution, which can enable personalized guidance and trusted service for both business owners and relationship managers.

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Thought Leadership

Celent Features nCino's Small Business Banking Solution in New Report

nCino’s Small Business Banking Solution was recently featured in Celent’s Solutionscape, a report compiled to provide guidance for banks and credit unions who are seeking a tech partner. One of the reasons nCino was featured is because our configurable and flexible Small Business Banking Solution enables financial institutions to leverage technology to overcome the challenges of serving small businesses and allows financial institutions to go to market more quickly.

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Press Releases

Armstrong Bank Selects nCino Platform Across Multiple Lines of Business

Community bank chooses nCino’s cloud-based, single platform to streamline lending, account opening, and client engagement.Armstrong Bank has chosen to deploy nCino's Bank Operating System to streamline its lending, account opening and client engagement processes. By adopting a single digital platform, the Bank aims to enhance customer service, improve efficiency and provide a seamless and personalized experience to its clients.

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Press Releases

S&T Bank Live on nCino Platform Across Multiple Lines of Business

S&T Bank has implemented nCino's Cloud Banking Platform to streamline processes, advance its digital strategy, and better serve its business clients. By leveraging nCino's platform, S&T Bank has eliminated disparate systems and manual processes, enabling digitization, automation, and improved client experiences across multiple products and channels.

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Press Releases

First Horizon Bank Deploys nCino Across the Organization

WILMINGTON, N.C., March 09, 2021 (GLOBE NEWSWIRE) — nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that $84 billion-asset First Horizon Bank is deploying the nCino Cloud Banking Platform across the organization, following system integrations with IBERIABANK. First Horizon Bank will be utilizing nCino’s Commercial and Small Business Lending and Treasury Management Sales and Onboarding Solutions across more than 2,000 of the bank’s associates. nCino’s cloud-based platform will provide First Horizon with a robust, flexible, and highly configurable solution across the bank.

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Press Releases

WaFd Bank Leverages nCino to Provide Comercial and Small Business Financing

Seattle-based WaFd Bank has implemented nCino's Bank Operating System to enhance its commercial lending efficiency and improve the customer experience. The Bank was able to utilize nCino's platform for Small Business Administration (SBA) loan processing during the COVID-19 pandemic, processing over 6,500 Paycheck Protection Program (PPP) loan requests, demonstrating the platform's agility and ability to meet changing business demands.

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Press Releases

Coast Capital Savings Chooses nCino to Fufill its Vision of Digitization

Canadian credit union optimizes lending operations with nCino’s leading cloud-based platform.Coast Capital Savings Federal Credit Union, Canada's largest credit union, has chosen nCino's Cloud Banking Platform to optimize its lending operations, improve the member experience and stay competitive in the Canadian market. The nCino platform will streamline loan origination processes, enhance the digital lending experience for members and employees and support Coast Capital Savings' vision of becoming the preferred financial institution for its members.

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Press Releases

Seacoast Bank Adopts nCino's Cloud Banking Platform to Enhance Business Processes

Florida-based Seacoast Bank, with assets totaling $6.8 billion, has implemented nCino's Cloud Banking Platform to digitize its operations, including Commercial, Small Business Administration, Small Business lending, and Treasury Management sales processes. The adoption of nCino's cloud-based platform aims to improve the customer experience, enhance efficiency, reduce loan cycle times, increase transparency across departments, and support Seacoast Bank's broader digital transformation objectives.

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