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Coast Capital Savings Chooses nCino to Fufill its Vision of Digitization

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Small Business BankingConsumer Banking

Canadian credit union optimizes lending operations with nCino’s leading cloud-based platform.

Coast Capital Savings Federal Credit Union, Canada's largest credit union, has chosen nCino's Cloud Banking Platform to optimize its lending operations, improve the member experience and stay competitive in the Canadian market. The nCino platform will streamline loan origination processes, enhance the digital lending experience for members and employees and support Coast Capital Savings' vision of becoming the preferred financial institution for its members.

WILMINGTON, N.C. and VANCOUVER, British Columbia, Oct. 30, 2019 /PRNewswire/ — nCino, the worldwide leader in cloud banking, today announced that Coast Capital Savings Federal Credit Union, Canada’s largest credit union by membership, has selected the nCino Cloud Banking Platform to serve as its lending solution for online Retail and Small Business loan applications. The nCino platform will support automated and best-in-class workflow features for Coast Capital across the organization as part of an end-to-end loan origination process.

After establishing digitization as a corporate priority, Coast Capital Savings turned to nCino for a solution that will improve the member experience and set the organization up for success as it continues to grow and innovate. Utilizing the nCino Cloud Banking Platform will help the credit union stay current with member and market expectations, differentiate itself in the Canadian market, improve efficiency, deepen member relationships, provide better platform flexibility and integration, and have a future-forward operating model.

“Consumer needs are changing across the board and we are evolving our business to meet those changing demands,” said Lisa Colangelo, senior vice president, retail banking at Coast Capital Savings. “Our Digital Credit Union transformation is changing the way we deliver products and services to our members while maintaining the exceptional member experience that Coast Capital has become known for. Our partnership with nCino will enable us to offer products and services to our members when and where they want quickly and efficiently.”

With the nCino Cloud Banking Platform, Coast Capital Savings will enhance the digital lending experience for both its members and employees. nCino’s platform will enable the credit union to reduce complexity in processing and managing retail and small business loans throughout their lifecycle by streamlining its comprehensive loan origination workflow. In addition, nCino will provide a seamless digital experience from start to finish.

“We are excited to be supporting Coast Capital Savings with its vision to be the financial institution of choice for its members,” said Cam Sterrett, nCino’s general manager, Canada. “In partnership with nCino, Coast Capital is evolving its member experience, meeting its members’ lifetime needs, serving its members how and where they want to be served, and removing friction points. By cultivating a culture of innovation, Coast Capital has truly embraced the future of financial services.”