How it Works

nCino's Bank Operating System is a comprehensive, cloud-based solution that addresses today's banking challenges and opportunities.
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nCino Bank Operating System
Through its Bank Operating System, nCino leverages the scalability and flexibility of the Salesforce platform to deliver a complete end-to-end banking solution. nCino integrates directly with a bank's core accounting system and encompasses customer relationship management (CRM), loan origination, enterprise content management, data analytics and more. Across all channels and business lines, nCino's Bank Operating System is highly and easily configurable to a bank's specific needs and processes.
  • Risk management enabled
  • Complete enterprise mobility
  • Scalable digital platform for all institutions
  • SOC 2 Type II data security
  • Integrates with all accounting systems
  • Commercial, retail and customer focused
Business Process Management
As the engine to optimize processes throughout the bank, nCino can be easily customized for a bank's specific needs, and provides the flexibility to adapt to changing regulations and access to industry best practices for continuous process improvement.
Customer Relationship Management (CRM)
nCino provides a 360° view of the entire customer relationship offering cross-selling opportunities, business development and marketing insight, proactive customer support, and the opportunity to build long-term profitable customer relationships.
Enterprise Content Management
nCino provides an intelligent document management system that offers a consistent loan filing system across different loan types, instant access to any document defined by role, a SOC 1, 2 and 3 based storage system, and built-in alerts and workflows to eliminate stale documents. This ensures compliance requirements are met and costly, inefficient paper loan files are eliminated.
Customer and Third Party Engagement
nCino enables a true digital relationship between a bank, its employees, and its customers, as well as with third parties such as appraisers, lawyers and regulators by providing a consistent and seamless experience across all devices, channels and product lines. This empowers employees to be more efficient and effective, and enhances customer relationships and wallet share.
Business Intelligence and Reporting
By providing an end-to-end Bank Operating System, extracting data from the core, and integrating with other point systems, nCino's system represents a "single source of truth" and provides complete transparency, reporting and data analytics across the entire organization. Reports are completely customizable and instantly accessible, empowering bank leaders and employees to manage time and resources more effectively and make better decisions on behalf of the bank.
Accounting/Servicing Systems
nCino sits on top of a bank's core system and securely integrates with all loan accounting solutions, enabling the Bank Operating System to bring together the institution's entire operation in one easily accessible, usable and secure solution.
"We work closely with nCino to transform our product offerings on a platform that we trust, and is accompanied by a seamless, easy-to-use process for both customers and employees."
Jim Collins, Executive Vice President and Chief Administration Officer, Customers Bank