While banks are partnering with innovative and forward-thinking tech vendors to improve their business and services, not all of these partnerships are successful. Even with impressive products and glowing reviews, some tech vendors aren’t suitable matches for the banks they partner with.
Finding the right solution for small business banking can be a difficult process. Whether you’re an institution who serves small businesses or a small business owner yourself, you deserve the best possible experience. When it comes to delivering an outstanding experience, personalization is key. By tailoring services to meet the unique needs of each small business owner, financial institutions can foster strong and lasting relationships.
It is possible to implement technology in your bank while maintaining the human touch. Commercial bankers know their business is different to retail.
When it comes to commercial banking, Relationship Managers (RMs) are the face of your financial institution. These employees are trusted advisors to your customers, and their role is essential when it comes to optimizing the customer relationship, both for the customer and the institution. While it takes time to nurture these types of valuable customer relationships, technology can deliver an experience that amplifies the relationship through speed and convenience.
Arrow Financial Corporation’s goal is to meet customers wherever they want to be met. In order to make this possible, the Bank has implemented multiple nCino solutions, offering digitalexperiences to their customers while maintaining the strong human-to-human relationships that are vital to the Arrow culture.
PeoplesBank is a community bank focused on building strong customer relationships and delivering excellent customer service. Learn how Amy Doll, who has been with the Bank through multiple nCino implementations, is helping PeoplesBank to serve its small business customers well with additional rollouts of nCino’s Small Business Banking Solution.
JOHANNESBURG, South Africa – November 1, 2022 – nCino, Inc. (NASDAQ: NCNO), a pioneer incloud banking and digital transformation solutions for the global financial services industry, today announced that Absa Bank Limited (Absa), a leading African bank, has selected the nCino Bank Operating System®, to deliver a single platform solution to automate its debt case management and portfolio reporting processes in its Relationship Banking Business.As the bank accelerates its digitization programme, nCino will deliver this cloud-based platform and help Absa reduce complexity and eliminate high-touch processes, ultimately enhancing its employee and customer experience and improving efficiency.“The introduction of nCino will provide Absa with a single centralized workflow solution, which will streamline its internal processes,” said Kate Jane Johnsen, Regional Vice President at nCino. “I am eager to see the results of this partnership in action.”
