Over the past decade, the financial services industry has faced significant workforce challenges including changing employee demographics, increased competition for top-level talent and an evolution in the nature of the work itself, as technologies such as artificial intelligence become more mainstream. These rapid changes have illuminated the need for the continual training and reskilling of workers, particularly when it comes to technology.

The imperative for digital account opening is high due to competitive pressures, but mistakes in implementation can hinder success. Financial institutions should avoid missteps such as underestimating integration complexity, neglecting marketing needs, failing to cross-sell across business lines, separating application processing from onboarding, and not continuously monitoring and improving the process. 

Great Southern Bank chose nCino's Bank Operating System to automate and streamline its loan process and has been live on the platform for three years. The single system has made the commercial loan process more seamless and efficient for both employees and customers.

Amy Brady is the Chief Information Officer and Executive Vice President at KeyBank, one of the largest retail banking companies in the United States. She is responsible for leading Technology and Operations, a division that comprises more than 5,000 individuals.When Amy started her role with KeyBank in 2012, she brought a unique approach to problem-solving that impressed the rest of the C-suite. She recognized the need for a paradigm shift in the bank’s digital strategy that would transition the focus toward supporting business strategies that drive results through effective partnerships and an empowered, future-enabled workforce. This shift started KeyBank’s nCino journey, as they selected the nCino Cloud Banking Platform to fuel its digital transformation strategy in 2013.

Kashona Dotson is the AVP of Commercial Lending and nCino Administrator at First Federal Savings Bank. Headquartered in Evansville, Indiana, First Federal Savings Bank is over 100 years old and serves their community through their eight branches. First Federal prides themselves on building loyal and profitable customer relationships with individuals and businesses in the tri-state area and delivering the best product and services to meet their customer’s needs.When the nCino Cloud Banking Platform was implemented at the bank, Kashona was tasked with building customizable reports and dashboards, which centralizes data from a financial institution’s core and other siloed systems into compelling visuals that provide a 360-degree view of the entire customer relationship in real time.

Artificial intelligence (AI) and machine learning have received significant press in recent years, yet the promise and opportunity of these technologies is sometimes obscured by fear and uncertainty among the general public and financial services executives alike. Despite the financial industry’s rich history of embracing new technologies to improve customer service and operational efficiency, it has lagged retail, manufacturing, healthcare and other sectors in implementing effective AI solutions.