The banking industry has a speed problem—but not the one you think.

Every vendor demo now features "AI-powered" automation, but your exception queues haven't shrunk.

We recently partnered with Celent to identify common challenges in commercial banking onboarding. The numbers reveal a stark reality: the average commercial onboarding process takes 49 days, with document collection causing 79% of abandonment cases and 31% of operations remaining manual.

Commercial clients bring tremendous value to financial institutions through larger loans, deposits, and richer treasury services. Capturing all of that data, however, is time-consuming and often inefficient.

Community and regional banks face an impossible choice—speed up your onboarding to compete with big banks or maintain the personal relationships that define your competitive edge.

Leading banks spend millions every year on commercial onboarding—until they discover how to transform this cost into accelerated revenue.

Functional Business Analyst from Invest International shares insights on leveraging technology for development finance across emerging markets

This analysis is based on Celent's Global Commercial Banking Onboarding Survey 2025, surveying 409 banking professionals across North America, EMEA, and Asia-Pacific, representing financial institutions ranging from $10 billion to $500 billion+ in assets.