With more than 170 branches serving 2.8 million customers, Allied Irish Bank (AIB) focuses on helping customers achieve their dreams and ambitions through innovative experiences across every channel.
AIB challenged itself to find a platform that allowed them to digitally transform into an agile, frictionless customer experience that drives lending growth and reduces end-to-end costs.
nCino Solution
With nCino, AIB can provide frictionless user experiences through a scaled Bank Operating System that replaced outdated legacy systems and improved customer and colleague experiences while increasing revenues and aiding with compliance—all on a single platform.
After going live with nCino, AIB now manages the credit origination process—including document collection, underwriting and fulfilment—in a completely paperless, digital environment, which resulted in lower operating costs and enabled a higher deal volume consistent with a direct operating model.
"When you build your own platform, you end up building several different versions of it and maybe not getting the best product because you're relying on the experience inside your organisation, however by choosing nCino you're getting the experience of the product in other institutions."
Damien Ivory, Senior Information Technology Manager