Thought Leadership White Papers

In this white paper, we discuss how evolving worker expectations are driving how financial institutions find, develop and retain top talent, and offer a roadmap for building a competitive workforce and organizational culture to help institutions prepare for the future.

In this white paper, we reimagine the role of IT departments in today's rapidly-changing financial services industry, explore how IT can drive customer engagement, efficiency and innovation across the bank, and present a road map for empowering IT professionals to help their institutions achieve digital transformation.

In this white paper, we explore several compelling use cases for AI, why financial institutions should embrace the opportunities inherent in cognitive technologies and present a road map for forward-thinking banks and credit unions to use in transforming the way they engage and serve their customers.

In this white paper, we explore the challenges organizations face as they struggle with new technology, evolving customer expectations and workplace culture, and present a six-step roadmap to successfully manage change in your financial institution.

In this white paper, we explore the transformation happening in retail banking as a result of changing customer expectations, the rise of the millennial generation and the rapid adoption of new technologies, and present solutions to help your financial institutions transform the retail bank into a profit center and source of loyal, long-term customer relationships.

In this white paper, we explore how financial institutions can successfully utilize big data and analytics as tools to fortify their marketing efforts, responsibly drive revenue and to refine and enhance the customer experience, ultimately leading to a competitive advantage in a highly commoditized industry.

In this white paper, we will describe how cloud computing has become a strategic imperative for banks wanting to compete at the highest level. We explain that a cloud-based technology platform can help guard against cyber attacks by adding extra layers of security, while simultaneously helping boost productivity and cut costs.

In this white paper, we will highlight the most impactful changes of the new MBL rule and explain how they will affect your credit union's business lending program. We provide recommendations for how you can make the most of this opportunity through streamlined commercial lending processes, efficient risk management and enhanced portfolio monitoring.

In this white paper, we will offer a guide to successfully create an experience known as digital engagement, which allows a bank the opportunity to re-imagine what the customer journey can be.

In this white paper, we will offer a view of the SBA, its loan programs and their benefits, as well as the value that participation provides to financial institutions. Additionally, this paper will help institutions understand the technology currently available to ensure efficiency, quality and growth when building an SBA 7(a) loan portfolio.

In this white paper, we offer a guide to help banks compete effectively in today's commercial and small business lending markets, including how to embrace technology to make faster decisions, meet their customers' increasingly demanding service expectations and streamline their internal workflow efficiencies.

In this white paper, we will discuss why the challenge of adapting to millennials has thus far been difficult for banks. We will then describe the most important strategic priorities for banks to begin the process for developing their own next-generation corporate cultures and digital engagement experience for the millennial customer and employee.

In this white paper, we offer a guide to understanding treasury’s value to the financial institution, common challenges faced during the treasury process, and how the right combination of onboarding tactics and technology can lead to measurable straight-through processing results and accelerate time to revenue.

In this white paper, we will present the key factors for a management team to consider when evaluating the buy versus build decision, describe the reality of building a system in-house and discuss how modern third-party solutions can meet the needs of even the largest and most complex financial institutions.

In this white paper, we will explore how leading institutions are investing in ways to improve efficiency, and simultaneously boosting profits and lowering their risk profiles. We will present proven strategic and tactical practices that banks can deploy today to stay ahead of the curve.

In this white paper, we will discuss the current cybersecurity landscape, share a watch list of risks that keep information security experts up at night, and explain why a cloud-based, consolidated technology platform is a safer alternative to multiple on-premise legacy systems.

In this white paper, we will discuss upgrading to a modern, collaborative credit file process that empowers employees and clients and allows the bank to build trust with clients, grow assets and revenue, and increase profits.

In this white paper we will describe how big data analytics and data integrations can easily and inexpensively integrate a bank's data into a single source of truth. With all of an institution's data in one place, thanks to data integrations and data analytics, management can have a single system to operate the entire bank.

In this white paper, we will describe the concept of mobile bank operating systems and provide a look at how this technology platform empowers banks to provide customers with "old fashioned relationship banking" in a modern way.

In this white paper, we will explore some best practices for credit unions seeking to start up or expand their small business lending programs, including understanding your members' needs, hiring experienced staff and leveraging the use of technology to reduce loan cycle times and help manage risk.

In this white paper, we will addresses the current regulatory environment and challenging examination process and offer a framework that can lead to zero downgrades and increases of 25% or more to a bank's ROA and efficiency ratio.