Customer Stories |

Why Vancity Chose nCino to Streamline Commercial Lending

Other Topics

Commercial Banking



Vancity is Canada’s largest community credit union and is a values-based financial cooperative serving the needs of more than half a million member-owners through 60 branches in metro Vancouver, the Fraser Valley, Victoria, Squamish and Alert Bay in British Columbia. Vancity offers a full range of financial products and services for individuals, businesses and non-profit organizations, including deposits, loans, investments, credit cards and foreign exchange.

Luc Hilderman has spent over 14 years of his career serving in a variety of roles at Vancity, including change management, business integration and branch management, making him a great fit as Vancity’s Business Lead and Product Owner for the nCino Commercial/Business Loan Origination System.

Vancity employs a comprehensive vendor assessment process when selecting new partners with which to do business. In 2019, when exploring new options to replace their outdated commercial lending system, Hilderman and his team knew their new system needed to be scalable, and that a cloud-based system would offer regular updates and releases. It was also important that the new system was an end-to-end solution that went beyond loan origination and could manage the entire loan lifecycle, including reviews, renewals and modifications.

“When implementing the nCino Bank Operating System, we wanted to create big efficiencies to make the loan process as seamless as possible. nCino enabled us to streamline and automate tasks while reducing errors. These foundational pieces will support our goals for digital enablement in the future.” -Luc Hilderman Business Lead and Product Owner, Vancity Bank

With these business needs at the core of their decision, Vancity selected the cloud-based nCino Cloud Banking Platform to overhaul and streamline its commercial lending process. They began implementation in March 2020, completing their successful digital transformation during the COVID-19 pandemic. Hilderman has been an active player in every key aspect of the nCino project, including business planning, initial vendor selection, business case writing and implementation.

We are excited to continue supporting Vancity’s goals and digital enablement journey and can’t wait to see what they do next!

Learn more about Luc’s advice on embarking on your own nCino journey by downloading our customer spotlight.