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3 Ways to Strengthen Relationships with Your Small Business Customers


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Small Business Banking

Finding the right solution for small business banking can be a difficult process.

Whether you’re an institution who serves small businesses or a small business owner yourself, you deserve the best possible experience. When it comes to delivering an outstanding experience, personalization is key. By tailoring services to meet the unique needs of each small business owner, financial institutions can foster strong and lasting relationships.

At nCino, we know small business banking isn’t a one-size-fits-all scenario. That’s why our Small Business Banking Solution provides a personalized experience for every small business need.

Here are three key benefits available through nCino’s Small Business Banking Solution:

Flexible and Scalable Solutions

According to the Small Business Administration, a small business typically employees less than 500 people. However, because the definition is fairly broad, it can apply to a small tech start-up with hundreds of employees all the way down to sole proprietors. With nCino’s Small Business Banking Solution, small business banks and credit unions can support all of their customers, no matter the size of the business. When your solution is able to empower your institution with the flexibility and scalability to meet the unique needs of each small business, regardless of its size, revenue, maturity, sector, or preferences, you become uniquely positioned to serve your customers. Your institution will be able to optimize workflow and staffing, deliver personalized services, scale automation to fit each business’s needs, and ultimately strengthen the relationship between you and your customers.

Managing Risk and Compliance

Compliance regulations are ever-changing, which can make staying up to date a challenge for financial institutions. nCino facilitates institution compliance with regulations, such as Dodd-Frank 1071, HMDA (Home Mortgage Disclosure Act), and CRA (Community Reinvestment Act). This ensures that institutions can navigate changes successfully, minimizing risk and maintaining compliance. Every activity inside in the nCino system is time and date stamped, enabling FIs to be audit-ready at a moment’s notice. Because nCino is designed with compliance already integrated into the fabric of our solution, your FI will have one less worry to navigate. By reducing your operating expenses and providing audit readiness, you’ll have more time to focus on what matters most: your customers.

Personalized Service

Customers want a provider who is able to deliver high levels of personalization and zero friction, and who is committed to social and environmental impact concerns (McKinsey and Company, 2021). Often, FIs have a rigid criterion, which can hinder relationship managers from providing the expected level of service. Accenture found in that 42 percent of SMBs believe alternative providers can offer better service than traditional FIs—a sign that FIs must find new ways to deliver personalized services to small businesses at every stage of their journey. nCino ensures that all small businesses receive the support required to both grow and succeed, whether through fast and innovative online solutions or in-person interactions.

Our scalable, flexible solution can help you help your customers manage risk and compliance, all while providing you with a tailored experience. By personalizing our solutions to meet your needs, we empower you to do the same for your customers.