Investar Bank Selects nCino to Enhance Customer Experience & Automate Back Office

“Since opening in 2006, Investar Bank has always placed an emphasis on the customer in order to provide a brilliant banking experience,” explained Travis Lavergne, EVP and chief credit officer at Investar Bank. “We felt nCino offered the best long-term relationship to support our planned growth and geographic expansion. Their solution provided the best all-around result for our lenders to deliver that experience. By leveraging nCino’s technology, our entire team will be better positioned to expend time and resources on relationship-building and true value-added tasks instead of duplicative data entry and manual workflows. Our stakeholders deserve an efficient company that leverages technology and employees to the fullest,” continued Lavergne.

With the institution’s main objective of providing a streamlined process and best-in-class customer service, Investar Bank saw value in the comprehensive range of features offered by the nCino Cloud Banking Platform, as well as the solution’s scalability. The Bank was attracted to the solution’s readily available, robust set of pipeline and status reports, which previously required an inordinate amount of time and resources to create. nCino’s configurability was also important to Investar, as it will allow the institution to incorporate its own policies, processes and document requirements into an entirely electronic loan process, supporting the Bank’s goal to require as few customer touchpoints as possible as it relates to data requests.