Allied Irish Banks, or AIB, is a financial services group based in Ireland whose core services are Retail, Business and Corporate Banking. As one of the largest financial institutions in Ireland, the Bank serves its 2.8 million customers at over 200 branches throughout the country. AIB’s mission is to support their customers to achieve their dreams by providing a streamlined experience that allows them to spend less time in a physical branch, and more time working towards their goals.
“nCino is a fast-moving, innovative company, and we selected them to bring greater visibility and transparency into our end-to-end journeys, improve and streamline workflows and ultimately provide an enhanced customer experience,” said Peter Swan, Head of Credit Transformation.
Asset Finance Transformation
AIB innovates continuously in order to achieve their mission and serve their customers well. To do this, the Bank recently implemented a bank-wide transformation program, with a large emphasis on the renovation of their asset finance services. While Asset Finance was growing steadily, accounting for up to 40% of their SME business, legacy systems pushed customers to find quicker, more innovative solutions outside of the Bank.
“We needed a platform that would allow us, from an asset finance perspective, to compete with other lenders and retain our market share,” said Mark Culleton, Head of Asset Finance.
After evaluating multiple potential partners, AIB found nCino’s Asset Finance Solution, which allows the Bank and their customers to gain transparency into their leasing and loan processes.
In addition to implementing nCino’s Asset Finance Solution, AIB and nCino also partnered with Accenture to achieve one key outcome: to provide a best-in-class, comprehensive platform that supports customers through their journey to achieve their dreams and ambitions. Partnering ensured a smooth implementation and set the Bank up for future success.
With the nCino Bank Operating System, AIB was able to transition from nine different systems to a single, comprehensive platform. This allowed the Bank to improve their speed to decision and speed to funds, and streamline their application process.
“Before we implemented nCino, we had multiple systems that didn’t talk to each other, our frontline colleagues didn’t know where the application was in the process,” said Thelma McLoughlin, nCino Platform Owner.
“nCino has delivered that full transparency of the process for our colleagues and our customers.”
Learn more about how AIB is helping their customers achieve their dreams through asset finance transformation by downloading the full case study.
Fill out the form below to receive your testimonial