CNB Bank Moves to Revolutionize its Retail Banking with nCino

In an effort to better anticipate its customers’ needs and provide a frictionless user experience, the $3.2 billion-asset institution sought a modern technology platform that offered customer-focused onboarding, document management, and retail lending, all in a single system. The platform also needed to enable a seamless flow of information from the customer to the banker, from any device, anywhere and at any time. Following a thorough vetting process, CNB selected nCino’s Retail Banking Solution for its scalability and flexibility to be an all-in-one system that could support the Bank’s future growth.

“CNB’s strategic principles are focused on creating exceptional experiences for customers and employees. We wanted a platform that could work with our existing processes along with the ability to be configured to meet our unique needs, both today and as future market forces demand,” said Ruth Anne Ryan-Catalano, Vice President of Retail Banking at CNB Bank. “We selected nCino because it met that criteria and can also provide us with back-end processing capabilities that will allow our employees to conduct their business with greater speed and visibility. As a result, we’ll be able to provide our customers with the highest-quality service and a state-of-the-art digital banking experience.”

A comprehensive cloud-based solution, the nCino Bank Operating System combines customer relationship management (CRM), customer onboarding, account opening, loan origination, workflow, credit analysis, enterprise content management and instant reporting capabilities, on one seamless platform. By moving away from manual processes and siloed systems, CNB will benefit from faster onboarding, reduced risk and regulatory exposure, increased transparency and collaboration among employees.

“CNB is not just rolling out new technology by utilizing nCino, they’re implementing a modern way of doing business,” said Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “We’re glad CNB chose to partner with nCino and look forward to working together closely to ensure the nCino Bank Operating System is a catalyst for enhancing CNB’s operational efficiency and customer-centric procedures and delivery channels.”