Commercial clients bring tremendous value to financial institutions through larger loans, deposits, and richer treasury services. Capturing all of that data, however, is time-consuming and often inefficient.
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Community and regional banks face an impossible choice—speed up your onboarding to compete with big banks or maintain the personal relationships that define your competitive edge.
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Leading banks spend millions every year on commercial onboarding—until they discover how to transform this cost into accelerated revenue.
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This analysis is based on Celent's Global Commercial Banking Onboarding Survey 2025, surveying 409 banking professionals across North America, EMEA, and Asia-Pacific, representing financial institutions ranging from $10 billion to $500 billion+ in assets.
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Like many businesses across the U.S., community and regional banks face challenges stemming from economic fluctuations, regulatory reforms, and shifting consumer preferences. To navigate these headwinds, they’re leveraging their unique strengths, such as personalized customer interactions and local market insights, and implementing innovative technologies like the nCino Consumer Banking Solution.
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VeraBank, a community bank headquartered in Henderson, TX, partnered with nCino to modernize lending processes and streamline employee and customer experiences.
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New Zealand’s leading business bank selects nCino cloud-based platform to exceed customers’ growing expectations.
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In 2021, the number of small businesses in the United States reached 32.5 million, making up 99.9% of total US businesses. In other words, there’s nothing “small” about small businesses.However, the small business banking experience can be fragmented and often requires in-person interactions for simple banking needs, such as opening an account. nCino is excited to make the first step in the small business banking experience even easier with our Business Deposit Account Opening solution.nCino’s Business Deposit Account Opening Solution enhances the small business experience by meeting the expectations of small business owners while solving the main issues businesses and financial institutions (FIs) face in the account opening process. These challenges include:
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Today’s consumers no longer compare banks solely with other banks. Instead, they’re weighing the convenience, speed, and personalization of their financial institution against the service they receive from companies such as Netflix, Uber, and Amazon. And in many cases, traditional banks limited by cumbersome manual processes simply can’t keep up.This is perhaps most apparent in the deposit account opening process, where asking a customer to enter sensitive financial information and then wait up to three days to verify micro-deposits can feel slow, frustrating and full of friction.
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Bank Independent, a fast-growing community bank, adopted nCino’s Bank Operating System to improve efficiency, communication, and visibility. Learn more about the Bank’s accomplishments with nCino.
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Community bank chooses nCino’s cloud-based, single platform to streamline lending, account opening, and client engagement.Armstrong Bank has chosen to deploy nCino's Bank Operating System to streamline its lending, account opening and client engagement processes. By adopting a single digital platform, the Bank aims to enhance customer service, improve efficiency and provide a seamless and personalized experience to its clients.
Read MoreSunrise Credit Union, headquartered in Brandon, Manitoba, Canada, serves the Parkland and Western Manitoba regions with over 20 branches. Established in 2008 through a merger of five legacy credit unions, Sunrise offers personal, agriculture and business accounts to best serve its variety of members. Kelly Scott, Vice President of Information Technology, is committed to the digital transformation efforts happening at Sunrise Credit Union. Sunrise adopted nCino prior to the COVID-19 pandemic to replace disparate and disjointed systems and improve the experiences of both its members and its employees. With the nCino Bank Operating System, Sunrise can create one streamlined workflow through a single cloud-based platform.
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The imperative for digital account opening is high due to competitive pressures, but mistakes in implementation can hinder success. Financial institutions should avoid missteps such as underestimating integration complexity, neglecting marketing needs, failing to cross-sell across business lines, separating application processing from onboarding, and not continuously monitoring and improving the process.
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