Change Management

As community banks and credit unions navigate a constantly evolving financial landscape, a few challenges become clear. From delivering modern member experiences to understanding the role of legacy systems in a digital world, it’s crucial that community banks and credit unions find solutions that best serve their borrowers. 

The consumer lending market has seen monumental shifts over the last decade. From the rise of fintechs to new regulatory measures, these changes have reshaped how we borrow and lend. Understanding and responding to trends in the market is crucial for financial institutions of all sizes.

Dodd-Frank 1071’s final rule, issued on March 30th, 2023, one day before the critical amendment to the Equal Credit Opportunity Act (ECOA) was anticipated to be finalized, is a game-changer for small business lenders.The rule mandates that financial institutions report certain lending data points for small business lending, including demographic data on women-owned, minority-owned and LGBTQI+-owned small businesses. This data will be used by the Consumer Financial Protection Bureau (CFPB) to enforce fair lending laws and to identify community needs and access to credit. The data collected under the rule will also be used to develop new programs and initiatives to support small businesses.When a financial institution (FI) is required to collect and report the required data is dependent upon the number of small business loans originated during 2022 and 2023. The earliest date an FI is required to begin collecting data is October, 1, 2024 (2,500 originations) with time extensions to April 1, 2025 (100 or 500 to 2,500 originations) or January 1, 2026 (at least 100 originations), depending on circumstances.The rule is a complex one, and FIs will need to take steps to comply with it. As your FI prepares to conform to the new requirements, here are some actions to consider.

If you’ve ever renovated your home, you know it can be a difficult process. Eating dinner in your garage for six months isn’t exactly a picnic, but the end result—a beautiful new kitchen where you’ll create meals and memories for years to come—makes the journey worthwhile.Implementing a new software solution at your financial institution can be a difficult process, too. While there probably isn’t a five-star meal at the end of your journey, there is the promise of faster processes, enhanced operational efficiencies and stronger relationships with customers.The implementation of technology sets the tone for an organization’s digital transformation, so it’s important to have great tools to use along the way. You can’t renovate with a can opener in the same way that you can’t implement a new software with outdated or irrelevant processes. nCino is a partner who has the right tools to help you achieve your goals, along with the long-term vision and experience your institution needs to succeed.When undertaking a project, whether it’s a home renovation or a software implementation, a trusted partner is key. At nCino, we can’t help you with your kitchen, but we know a thing or two about software. Below are five tips to help ensure a successful implementation journey.