Implementation

With an experienced team of bankers and technologists, the nCino implementation process provides a fresh look at your institution's operations – from lead qualification to loan closing to "wallet share" expansion.
Overview
Deploying the Bank Operating System

The nCino Professional Services Team partners with an institution's leadership to implement the Bank Operating System through a phased project approach, offering best practices and ideas to eliminate inefficiencies, improve strengths, and maximize productivity with a customized deployment schedule. By combining in-depth discovery workshops, detailed configuration, exhaustive training, cutting-edge technology and old fashioned hard work, the nCino team will ensure that the project is an inflection point toward greater profitability for your bank.

  • Phase 1 - Define: Project Team established with Scope of Work review and Project Plan refinement.
  • Phase 2 - Integrate: Core system integration and synchronization
  • Phase 3 - Discover: Detailed sessions to understand and analyze the business processes and workflow
  • Phase 4 - Configure: System will be configured to reflect the bank's unique business model and structure.
  • Phase 5 - Validate: On-site and online training as well as user testing
  • Phase 6 - Deploy: Go-Live – full roll-out of the Bank Operating System to all users
  • Phase 7 - Success: Continuous improvement facilitated by Customer Success Team
Phase 1: Define
Introductory conference call between nCino Project Team and Customer Project Team to define project ownership and roles, review high level scope and customer statement of work (SOW), and map out project timelines for initial phases
Importance of this Phase
  • Sets the expectations for the engagement
  • Communicates the importance of critical project dependencies that require completion by both parties to ensure consistent progress and maintaining the project schedule
  • Sets up the appropriate process and policy to raise project issues that may arise during the engagement
What it means to the Customer
  • Formal introduction of the nCino project team
  • Facilitates understanding of the resources and coordination needed to deliver the project within the specified time frame
  • Addressing project logistics and general questions
What it means to nCino
  • Demonstrate the best practices implementation framework to deliver the project on time, within scope and on budget
  • Play a leadership role with the client in managing the project and ensuring the customer is confident and comfortable with the project approach and framework
What you can expect during this phase
  • nCino project plan
  • Identify customer project team
  • Establish rules of engagement
  • Schedule weekly status call
  • Escalation policy
  • Project terminology
  • Identify any project risks
Phase 2: Integrate
nCino works with the customer to develop a deeper understanding of how their core system data is currently architected and structured. nCino analyzes this structure in-depth before starting configuration to ensure clarity and understanding of specific bank terminology, and associations or categorizations used in the core.
Importance of this Phase
  • Achieve a deeper understanding of the technical architecture behind the business requirements
  • Identify, plan and resolve any discrepancies or potential risks between the core and nCino's data model
What it means to the Customer
  • Completion of the initial data load enables nCino to demonstrate and test real data transfer from the core environment
  • Ensures the reporting and analytics are operating during the preliminary configuration sessions in Phase 4
What it means to nCino
  • Enables nCino to begin identifying and reconciling differences between the customer's core and the nCino optimized data model
  • Provides the nCino project specialists with critical information on how the customer categorizes borrowing relationships, loans, deposits, products and entities
  • The upfront data is leveraged during Phase 4 so the configured environment seamlessly dovetails with the customer's core environment
What you can expect during this phase
  • Successful loading of the customer's core data (loans, borrowing entities, borrowing individuals, contacts and collateral) into nCino's environment
  • Establish a data mapping document that highlights any data conversions between the customer's core and nCino
  • Establish rules of engagement
  • Schedule weekly status call
  • Escalation policy
  • Project terminology
  • Identify any project risks
Phase 3: Discover
The focus of this phase is to effectively analyze the customer's current business process and gain a deeper understanding of the organizational strengths and challenges. This includes a review of any gaps in the current loan process and a detailed walk-through to observe how a loan flows through the bank.
Importance of this Phase
  • Formal on-site and in-person introduction and meeting with the nCino and the customer pilot/project teams
  • Creates excitement and synergy between the two teams as the value and understanding of the nCino system grows
  • Promotes a team atmosphere and establishes even stronger working relationships to ensure the success of the project
What it means to the Customer
  • Completion of the initial data load enables nCino to demonstrate and test real data transfer from the core environment
  • Ensures the reporting and analytics are operating during the preliminary configuration sessions in Phase 4
What it means to nCino
  • Enables nCino to begin identifying and reconciling differences between the customer's core and the nCino optimized data model
  • Provides the nCino project specialists with critical information on how the customer categorizes borrowing relationships, loans, deposits, products and entities
  • The upfront data is leveraged during Phase 4 so the configured environment seamlessly dovetails with the customer's core environment.
What you can expect during this phase
  • Successful loading of the customer's core data (loans, borrowing entities, borrowing individuals, contacts and collateral) into nCino's environment
  • Establish a data mapping document that highlights any data conversions between the customer's core and nCino
  • Establish rules of engagement
  • Schedule weekly status call
  • Escalation policy
  • Project terminology
  • Identify any project risks
Phase 4: Configure
The purpose of this phase is to customize and build the working solution that meets the customer's business requirements. Phase 4 demonstrates the features and functionality as scoped and outlined in the configuration and specification plan.
Importance of this Phase
  • Establish a baseline to effectively demonstrate how the solution functions and operates
What it means to the Customer
  • The customer will see the working baseline model that has been customized and configured to the defined specifications.
  • nCino will host multiple onsite "walk through" sessions to introduce the baseline solution to familiarize users with the layout, functionality and features.
  • Preview and prepare for heavy customer involvement during the user acceptance testing and the validation process
What you can expect during this phase
  • A fully functional baseline solution that effectively demonstrates the loan origination process per the customer's additional feedback
  • Demonstrate to the customer how to process a loan from the prospect/referral stage to the closed/booked loan stage
What it means to nCino
  • The phase 4 configuration components include:
  • Organizational Configuration
  • Product Catalog
  • Document Manager
  • Loan Stages and Approval Process(es)
  • Workflow, Email Alerts and Field Updates
  • Reports and Dashboards
  • Collateral Management
  • Doc Prep Integration
  • Portfolio Management & Loan Servicing
  • Nightly Batch Integration
Phase 5: Validate
Launch pilot team training or begin "train the trainer" sessions to empower and enable the customer and users. Begin data validation and user acceptance testing (UAT) sessions.
Importance of this Phase
  • Provides a comprehensive and hands-on view of the entire solution working at the institution
  • Provide hands-on training for the pilot team and users as well as to train the trainer
  • Begin running pilot loans through the working solution
  • Provide feedback to nCino via the feedback loop to make final adjustments in preparation for going live
What it means to the Customer
  • Provides the pilot team with the opportunity to increase their exposure and knowledge of the platform and its success
  • Illustrates how the configured nCino system components and process fit together with the bank's workflow
  • All users will be required to complete the nCino University product training to prepare them for using the system.
What it means to nCino
  • Lead user acceptance training (UAT) sessions
  • Document all customer feedback
  • Make adjustments based on testing and feedback
What you can expect during this phase
  • UAT Signoff by Customer
Phase 6: Deploy
Completion of on-site and organizational-wide training for the customer and the users in preparation for deploying the system throughout the institution and going live. This includes the on-site kick-off and celebration with the nCino project team and the customer.
Importance of this Phase
  • The deploy phase or "Go Live" is the high point of the project and the most critical juncture for ensuring full user adoption as it's the first formal introduction of nCino's platform for the majority of the users in the organization.
  • The "Go Live" should be positioned as a public event that will require full participation across multiple business lines.
  • The successful deployment of nCino's platform will be a significant milestone for improving how the organization operates and communicates on a daily basis.
What it means to the Customer
  • Coordination of all internal resources and users
  • On-site training sessions with nCino (three-five days)
  • nCino administration training
What it means to nCino
  • "Go Live" gives the nCino project team the first opportunity to demonstrate to the customer how the platform functions and scales in a live environment.
  • On-site training sessions with Customer (three-five days)
What you can expect during this phase
  • Customer is "live" with nCino Bank Operating System and processing loans
  • Reporting shows that all users have successfully processed and booked five test loans
Phase 7: Success
This phase is the ongoing client partnership and iterative process of refining and improving the nCino Bank Operating System to ensure it meets the evolving needs and goals of the bank or credit union over time. This includes a proactive account management approach with maintenance, upgrades, enhancements and training.
Importance of this Phase
  • Customer success starts with the implementation and continues throughout the client relationship to ensure maximum return on the nCino system and the achievement of business objectives by the institution.
  • C-Level Business Sponsors, nCino Administrator(s) and Business Champions at the Institution should form an nCino Steering Committee that meets regularly to evaluate the usage of the platform and how to optimize its success.
  • Specific business metrics and objectives should be defined, measured and monitored in conjunction with platform adoption and results.
What it means to the Customer
  • Proactive monitoring and support to ensure maximum utilization of the nCino system
  • Cross-enterprise integration and adoption
  • Maximize ROI and value
  • Formal introduction of the nCino project team
What it means to nCino
  • Referenceable customers
  • Client feedback mechanism
  • Platform adoption and expansion
  • Sustainable business model
What you can expect during this phase
  • Customer success management
  • Proactive support
  • Menu of service offerings
  • Ongoing needs-based analysis