How do you choose when to buy a solution and when to build your own in house?

Finding the right solution for small business banking can be a difficult process. Whether you’re an institution who serves small businesses or a small business owner yourself, you deserve the best possible experience. When it comes to delivering an outstanding experience, personalization is key. By tailoring services to meet the unique needs of each small business owner, financial institutions can foster strong and lasting relationships.

For commercial banking, there’s key differences between online and digital account opening.

SMBC Trust Bank is known for its strength in foreign currency transactions, its business targeting wealthy individuals, and its services related to real estate transactions in the wholesale division.With SMBC Trust Bank’s growth in its mortgage business for high-net-worth individuals, paper-based operations reached their limits, and the digitization of business operations was necessary. Another major issue was improved convenience for foreign customers, who account for about half of the Bank’s loan amounts.

Founded in 1953 on the value of “People Helping People”, South Bay Credit Union serves the South Bay community of Los Angeles County. For over 65 years, the South Bay Credit Union mission has been to assist the members of its tight-knit, intensely loyal community in their financial lives, not to make a profit.

Learn how joining the nCino Data Community can benefit your financial institution.

In an era where speed and efficiency are key, the banking sector has continually sought innovative solutions to streamline operations and enhance customer service. One revolutionary milestone in this journey is the integration of Artificial Intelligence (AI) and machine learning (ML) in credit decisioning. This shift has redefined the landscape of banking, transforming how institutions are able to assess creditworthiness and manage risk.

Thanks to the advances in artificial intelligence (AI) and machine learning, the future of the lending industry is undergoing a major transformation. AI is enabling lenders and financial institutions to automate processes, reduce costs, improve customer experience, and manage risks more effectively. AI can also help lenders offer more personalized and tailored products and services to their customers, based on their preferences, behavior, and creditworthiness. 

Santander International's COO discusses how the company is utilizing nCino's digital innovation to support and transform communities, with a focus on reinventing customer interactions and streamlining processes for mortgage products.