Consumers now expect quick and convenient digital services, but a Deloitte survey shows that a personal connection through human interaction remains crucial in retail banking. nCino has partnered with Glia to enhance digital customer service, allowing financial institutions to meet customers' preferred communication points, resulting in increased Net Promoter Score (NPS), sales, and reduced abandonment rates, thereby offering a consistent and meaningful experience across all channels.

nCino’s Employee Resource Groups (ERGs) are organic, employee-led groups with a focus on building community and belonging among employees and providing resources to the broader nCino community. These groups also focus on recruiting diverse talent, encouraging professional and leadership development, mentoring and community outreach. Each ERG includes executive sponsorship and a connection to the Diversity and Inclusion Council.In this series, we’re excited to offer a deeper dive into the members and goals of each ERG. This month, in celebration of Asian American and Pacific Islander Heritage Month, we’re highlighting the AAPI Alliance.

Embedded finance is positioned to become the number one distribution channel for financial services within the next 10-20 years, which means the time to start preparing for the revolution is now.Today’s customers want seamless, digitally-enabled buying and lending experiences. Embedded finance has emerged as a convenient solution to meet these needs. With its buy-now-pay-later (BNPL) method of financing that eliminates the customer’s trip to the bank, embedded finance has quickly grown in popularity as a way for customers to finance items at the time of purchase.

Bank chooses fintech to simplify account opening for business clients with end-to-end automation

nCino’s Small Business Banking Solution was recently featured in Celent’s Solutionscape, a report compiled to provide guidance for banks and credit unions who are seeking a tech partner. One of the reasons nCino was featured is because our configurable and flexible Small Business Banking Solution enables financial institutions to leverage technology to overcome the challenges of serving small businesses and allows financial institutions to go to market more quickly.

nCino's employee-led volunteer organization, nVolve, embodies the company's values of "Do the Right Thing" and "Make Someone's Day" by sponsoring and supporting projects in various cities, including Wilmington, Salt Lake City, London, Sydney and Toronto. Through initiatives such as paid volunteer days, donation matching and partnerships with non-profits, nCino empowers its employees to make a positive impact in their communities and live out the company's values.

nCino’s Employee Resource Groups (ERGs) are organic, employee-led groups with a focus on building community and belonging among employees and providing resources to the broader nCino community. These groups also focus on recruiting diverse talent, encouraging professional and leadership development, mentoring and community outreach. Each ERG includes executive sponsorship and a connection to the Diversity and Inclusion Council. In this series, we’re excited to offer a deeper dive into the members and goals of each ERG. This month, in celebration of National Women’s History Month, we’re highlighting Women nTech.

Bank Independent, a fast-growing community bank, adopted nCino’s Bank Operating System to improve efficiency, communication, and visibility. Learn more about the Bank’s accomplishments with nCino.

For years, financial services experts emphasized the need for financial institutions (FIs) to adopt technology to keep pace with changing customer expectations and improve organizational efficiencies. Yet many FIs are slow to show progress when it comes to digital transformation.The Covid-19 pandemic proved to be a catalyst event, forcing FIs to quickly reevaluate their ability to provide financial support and services through their existing systems. As people were forced to bank primarily online, the FIs already equipped to serve customers digitally, or those able to quickly adapt, fared better than those using antiquated, disparate systems. Many of the digital-forward FIs were able to maintain operations and even gain new customers despite the challenging environment.To truly create a holistic digital experience that meets customer expectations, FIs must consider the following when forming a strategy for approaching digital transformation: people, process, and technology.