# Empower Employees and Delight Customers on a Single Platform Financial institutions must address the needs of a diverse range of customers, from first-time home buyers to financially savvy college students to established enterprises. That’s where automation and augmentation come in. Automation and augmentation helps financial institutions address the needs of a diverse range of customers. --- ## Delight Your Customers. Automation replaces time-consuming, manual processes and enables fast, seamless workflows and low-touch interactions, allowing employees to better serve their customers and empowering customers to self-serve when appropriate. - Intuitive workflows, decisioning tools, and AI ensure all parties are engaged in the right task at the right time - Fast, online experiences decrease time-to-yes and time-to-money - Touchless and low-touch processes increase process efficiency and create greater employee and customer satisfaction --- ## Supercharge Your Employees Augmentation, which goes hand-in-hand with automation, provides FIs with true differentiation through enhanced, personalized interactions in an increasingly digital world. The result: employees can step confidently into the trusted advisor role that customers expect with powerful tools and insights at their fingertips. --- ## Discover Automation & Augmentation Solutions ### Automated Spreading nCino's Automated Spreading Solution reduces the time it takes to spread financials, enabling portfolio growth by improving the speed and quality of credit decisions. [Learn more](/solutions/automated-spreading) ### Commercial Pricing & Profitability Powered by nIQ, nCino's Commercial Pricing & Profitability helps your financial institution optimize pricing and profitability, while strategically deploying capital. [Learn more](/solutions/commercial-pricing-profitability) ### Beyond ChatGPT: Leveraging the Power of AI Amazement. Excitement. Controversy. Fear.By now, you’ve probably heard of ChatGPT, the revolutionary artificial intelligence \(AI\) technology that has stunned the world in 2023. Perhaps you’ve even tried out the free version of this powerful tool to draft an email to your boss or write a poem about your pet.As exciting as generative AI applications like ChatGPT are, they’ve also triggered fear and uncertainty across many spheres, from education, where many school districts have banned students from using AI to write their term papers, to the financial services industry, where major banks like JPMorgan Chase, Bank of America and Wells Fargo have prohibited their employees from using AI for corporate communications, citing compliance concerns. Meanwhile, other financial institutions, such as Goldman Sachs, are experimenting with generative AI tools internally to help write and test code, which has some developers worried about their roles.While conversational AI tools like ChatGPT, Jasper and Google Bard have suddenly captured the public’s imagination, the underlying technology is not new. And it’s certainly not the only—or best—use case for generative AI in banking. [Read more](/beyond-chatgpt-leveraging-power-ai-deliver-data-driven-insights) ### Automation vs. Personalization: Striking the Right Balance As financial institutions \(FIs\) face the current macroeconomic landscape and an impending global recession, they are beginning to feel the impact on their budgets. As a result, many banks are redirecting their spend towards projects with faster time to value that improve operational efficiency and help control costs.For lenders, this also means navigating increased risk and higher chances of loan defaults, not to mention new competition threatening their market share, all while continuing to create personalized experiences, winning customers, mitigating risk and managing compliance. That’s no easy feat. [Read more](/automation-vs-personalization-striking-right-balance) --- ## Automation, Augmentation, and Digital Relationship Banking With nCino, employees can dial up or down the levels of automation to drive the right process for each customer in the moments that matter most and provide the workflow and processes they demand, ultimately driving relationship profitability and customer satisfaction. The nCino experience incorporates degrees of automation to maximize speed and efficiency while enhancing high-tech touch via augmentation to supercharge your employees and their relationships. - Allows financial institutions to effectively serve customers as they grow their portfolio - Increases lifetime customer value for the financial institution - Provides a seamless, connected service across all channels and decision points of the customer journey, employing the right level of interaction at the right time --- > nCino has built a platform that can deliver high-tech touch, maximizing process digitization while optimizing employee and customer time. > > — Alenka Grealish, Principal Analyst, Celent --- [View sitemap](https://www.ncino.com/api/markdown/sitemap)