For financial institutions, Client Lifecycle Management software is only as powerful as the features behind it, so we've broken down exactly what to look for, and what ROI to expect.
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In financial services, a misconception still exists that CLM software is simply for storing client records. Wrong, that’s CRM.
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Winning a new client is only the beginning; the real opportunity lies in keeping them. Client relationships don't begin and end with a single transaction. They start at the moment of discovery and continue through every interaction as a long-term, mutually valuable relationship is built.
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Shawbrook Bank is a UK-based specialist lending and savings bank focused on serving SME customers with bespoke commercial lending solutions.
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Every vendor demo now features "AI-powered" automation, but your exception queues haven't shrunk.
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We recently partnered with Celent to identify common challenges in commercial banking onboarding. The numbers reveal a stark reality: the average commercial onboarding process takes 49 days, with document collection causing 79% of abandonment cases and 31% of operations remaining manual.
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Recently, nCino had the opportunity to hear from industry leaders across the Nordic region—from established giants to innovative challengers.
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This analysis is based on Celent's Global Commercial Banking Onboarding Survey 2025, surveying 409 banking professionals across North America, EMEA, and Asia-Pacific, representing financial institutions ranging from $10 billion to $500 billion+ in assets.
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Commercial banking leaders face a stark reality: onboarding is expensive, time-consuming, and increasingly critical to competitive success. The question is no longer whether to modernize onboarding—it's whether you'll lead the transformation or be left behind.
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