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Not Every Touchpoint Needs an Agent

When it comes to AI agents in banking, the real question isn't whether to use the technology. It's how to identify what work benefits from it, and where a banker's judgment still needs to lead. The AI a bank uses doesn't always have to be an agent. Some client journeys are best served fully autonomously, while others are better served by a banker with full context. In most cases, the client will interact with some combination of both. The benefits of AI agents are undeniable: faster closings, higher volume of clients served, and cleaner quality control, just to name a few. What matters is agreeing on which outcome fits a given client and journey, then deciding where automation, an agent, or a banker fits inside it. 

What Real AI Strategy Looks Like Inside a Bank: Zions Bancorporation's Approach

Every institution has an opinion on AI right now. Fewer have a strategy. At Zions Bancorporation, that strategy is specific enough to name, sequence, and staff, and it's being shaped by leaders who are just as focused on their people as they are on their technology.Neelan Suri, Senior Vice President, Strategic Initiatives Manager for Commercial Lending Technology, and Chantel Chase, Executive Vice President and Director of the Business Banking Loan Center at Zions Bancorporation, recently shared how the organization is thinking about AI, not as a single initiative, but as a shift that touches strategy, infrastructure, and culture all at once.

Win the Broker, Keep the Borrower: Speed and Service in UK Mortgage Lending

In UK mortgage lending, speed and service combined is what wins the broker and keeps the customer at renewals. Here's how to deliver both.

Customer Success Story: Bourn

How Bourn is harnessing better data, faster checks, and automated workflows to reinvent the business overdraft with nCino.

How OSB Group is redefining mortgage lending for the digital era

OSB Group rebuilt their specialist mortgage platform with nCino, cutting offer-to-completion time in half and broker effort by fifty percent.

AI in Banking: Banks Are on Track, But Two Gaps Could Limit the Return

The financial payoff from AI takes time. Here's what banks should actually watch on the way to real returns.

How GB Bank is Scaling Specialist Lending with nCino

GB Bank is a growing specialist lender, with big ambitions and a strategic approach to achieving them.   With a focus on specialist flexible lending, GB Bank set out to build a modern, functional and digitised operating model that could support its lending products, optimise the client journey, and provide the solid operational framework needed to scale. 

What Separates the Banks Getting Measurable Outcomes in the Agentic AI Era

Turning AI adoption into measurable outcomes comes down to a sequence: trust that makes scaling safe, time handed back to people, and the results that follow.

nCino to Participate in Upcoming Investor Event