Written by Will Jung, Chief Technology Officer, nCino

Many financial institutions are no longer asking whether they need automation. Instead, they’re asking which platform can prove it works. When multi-million dollar investments hang in the balance, decision-makers demand confidence through live validation rather than speculation based on feature lists. The stakes are too high for theoretical capabilities alone. Executives responsible for enterprise-wide technology implementations seek demonstrations that verify performance against their specific legacy systems and operational realities.

We recently hosted several senior mortgage executives alongside Business Reporter to discuss the evolving landscape of mortgage lending and the critical challenge of building customer loyalty in an increasingly competitive market.

Enterprise banks face a fascinating paradox. You have the resources, expertise, and infrastructure that smaller institutions can only dream of. But when it comes to automation implementation, community banks and credit unions move faster and achieve quicker wins.Recent research reveals why this happens—and more importantly, how you can turn your scale into the competitive advantage it should be.

81% of UK adults say the quality of online experience determines who they bank with. That's not just a warning sign; it's a call for change.

Innovation is part of our DNA at nCino. We've built a culture where experimentation thrives, from our weekly Innovation Fridays, where teams present cutting-edge ideas, to our Intelligence at Work sessions where employees discuss their AI-driven innovations directly with CEO Sean Desmond.

The numbers tell a troubling story. While 87% of financial institution leaders recognize intelligent automation's transformative potential, only 32% have moved beyond pilot programs to meaningful enterprise-wide implementation. That's a 55-point execution gap—and it's costing the industry billions in unrealized efficiency gains.Most executives blame the technology. But they’re wrong.

Banks are under growing pressure to make faster, more accurate credit decisions, whilst managing risk exposure and improving customer outcomes.

Now more than ever, banks need to focus on customer affordability.