About Navy Federal Credit Union
With over $97B in assets, the world’s largest credit union serves over 8.1M members through its network of 329 branches and over 18,000 employees. Headquartered in Vienna, VA, Navy Federal offers a full range of financial solutions for individuals and businesses.
Challenge
With multiple legacy systems managing various aspects of its business membership and loan portfolio, Navy Federal sought an end-to-end system to introduce greater speed and efficiency into its operations and improve its member onboarding process to deliver a consistently outstanding experience.
nCino Solution
By focusing on change management, Navy Federal replaced disparate systems with nCino’s, comprehensive solution. The Credit Union transformed its approach to onboarding business members and originating loans and gained the ability to introduce new innovations and product enhancements quickly and efficiently.
Results
With the nCino Bank Operating System live in Navy Federal’s business services department, contact center and branches, the Credit Union is already experiencing improvements in speed, including a 75% reduction in onboarding time; efficiency; member service; and growth.
"Just using nCino as an origination system did not make sense. We recognized nCino has so many capabilities we could use for the onboarding experience. You have only one chance to make a first impression with an applicant, and it's critical to make it an excellent experience."
Susan Compton, Assistant Manager of Business Services