About KeyBank
KeyBank is one of the largest bank-based financial services companies in the U.S., with an asset size of $139 billion. Headquartered in Cleveland, OH, KeyBank was founded in 1825 and became an nCino customer in 2015.
Challenge
KeyBank sought a cloud-based solution that would help break down internal silos to foster increased cross-team collaboration, increase operational speed, and enable end-to-end process efficiencies by automating workflows.
nCino Solution
nCino gave KeyBank employees easy access to important data and customer information through a shared digital platform, while providing real-time visibility into pipeline and portfolio, allowing employees to focus on delivering fast, convenient service to customers.
Results
KeyBank experienced meaningful process improvements through increased transparency and collaboration among employees, easier access to data, and a 360-degree view of the customer relationship, which allows employees to anticipate and respond rapidly to customer needs.
"nCino is helping us to build a future-ready workforce at KeyBank. We think about the art of the possible, and we don't put any boundaries around it."
Alicia Stone, IT Director, nCino/Salesforce COE Manager
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