About ConnectOne
With headquarters based in Englewood Cliffs, New Jersey, $5.1 billion asset ConnectOne serves the highly competitive New York City metro market and has branches throughout New Jersey and New York. ConnectOne became an nCino customer in 2017.
Challenge
ConnectOne challenged itself to find a single platform solution that could digitize and automate workflows across multiple lines of business and enable the Bank to digitally maintain all of its clients’ information in one place and provide real-time visibility into the portfolio and pipeline.
nCino Solution
nCino provides ConnectOne a single cloud-based platform that enables speed throughout the organization, eliminates bottlenecks in commercial and retail lending processes, is scalable across multiple lines of business and will help enable future growth through an improved customer experience.
Results
Since going live with the nCino Bank Operating System, ConnectOne Bank has seen several major improvements in workflow, customer experience and operational efficiency. In addition, an unexpected, but welcome benefit has been the value nCino provides to help retain and attract talent.
"As a technology-forward bank, we’ve always believed in investing in tools that help us improve processes to better serve our clients as they grow, and we found a natural fit with nCino."
Frank Sorrentino, President and CEO