Customer Story
Texas Farm Credit’s Digital Transformation Story
June 10, 2021

Texas Farm Credit (TFC) is an agricultural lending cooperative that provides competitive rates, flexible terms and personal service to farmers, ranchers, rural residents and agribusiness firms from the Red River to the Rio Grande Valley.

Texas Farm Credit was challenged to meet the changing needs of a diverse and growing customer base in an increasingly crowded agricultural lending marketplace, while saddled with multiple, aging legacy systems.

Texas Farm Credit searched for an end-to-end loan origination platform that would allow its farmers, ranchers and rural borrowers to apply online, submit required documents through a self-service electronic portal and support streamlined underwriting, approval and closing processes on the back end. They found nCino.

Texas Farm Credit went live on nCino’s Commercial Banking Solution, as well as the Customer Portal and Online Applications features, in February 2020, just before a majority of the Cooperative’s workforce went fully remote due to COVID-19. Despite the pandemic, nCino has enabled Texas Farm Credit to obtain significant time savings and efficiencies through the deployment of a single, cloud-based platform.

“Before nCino, we used several different systems throughout our day for different aspects of our job,” says Amy West, Credit Manager at TFC. “We used one for our credit reporting, one for OFAC searches, another for accessing current loan information, one for gathering the source documents needed for analysis and another one to manage our workflow. There were several different systems you had to sign in to, and that had to be mastered.”

“We feel like we couldn’t have partnered with a better team in terms of innovation and what we want to accomplish. Our goals and our cultures are very well aligned. The beauty of nCino as a software as a service program built on Salesforce is that we can continue to innovate and it’s relatively easy and reasonable to do so.” – Mark Miller, CEO of Texas Farm Credit

The agricultural lending industry is changing rapidly, and CEO Mark Miller is committed to ensuring Texas Farm Credit maintains pace with the competition and the needs of a diverse customer base. The deployment of flexible, configurable user-friendly technology like the nCino Bank Operating System will play a huge role in that transformation.

Learn more about how the cloud-based nCino Bank Operating System enabled Texas Farm Credit to reduce the number of systems used in loan originations from nine to just one, and how this change impacted both the customer and employee experience by exploring the following resources:

  • Ag Lending
  • Commercial Banking