Northwest Community Bank Improves Processes with nCino Mortgage

Santander International's COO discusses how the company is utilizing nCino's digital innovation to support and transform communities, with a focus on reinventing customer interactions and streamlining processes for mortgage products.

Genesee Regional Bank was formed in 1996 to serve small business clients in the Rochester, Watertown and Central New York communities. When the community bank launched, it set out to meet the needs of their clients for today and tomorrow. From this original vision, the Bank has grown rapidly to become one of the leading mortgage lenders in the region, with more than$800 million in assets.

As the Genesee Regional Bank grew and mortgage technology became more innovative, it began to evaluate its mortgage needs. GRB was introduced to nCino’s Mortgage Suite and the platform immediately stood out to the Bank.

“We sought out a solution that would help us evolve with the technology that was already beginning to change the shape of our industry,” said Joe Leone, Mortgage Operations Manager at Genesee Regional Bank. “In addition to the user-friendly aspect of nCino’s technology, one of the other reasons we chose the solution is we could see it was starting to think about the next step, such as disclosures and eClosings.”

Altra Federal Credit Union (Altra) is a member-owned credit union with branch offices in Wisconsin, New Jersey, Minnesota, Tennessee, Texas and Colorado. Altra strives to provide consistent and up-to-date products, services and guidance to its members through a wide range of financial services.