Customer Story
How Bank Independent Stays Relevant in a Competitive Market Using nCino
March 9, 2022

Based in Sheffield, Alabama with branches spreading throughout the state, Bank Independent is a fast-growing community bank. However, expansion comes with challenges, including competing against larger, technology-driven banks. In order to succeed in this competitive market, Bank Independent needed to improve its inefficient communication, siloed systems, and poor visibility into loan and customer records.

Selena Suggs, Vice President of Project Management at Bank Independent, was tasked with finding a loan operating system that would streamline the bank’s processes and support its rapid growth. She knew that Bank Independent needed a software that would allow every member of their team to see what step in the loan process a customer was at and quickly move the loan from application to closing in a digital format. Selena found that nCino checked all of the boxes.

Bank Independent initially went live on nCino’s Commercial Banking Solution in January 2019; following a successful implementation, the Bank  decided to expand its usage and also adopt nCino’s Retail Banking Solution. Next on the list: Treasury Services and Deposit Account Opening.

Since the implementation of nCino’s Bank Operating System, Bank Independent has seen a faster loan cycle, improved visibility into the loan process, more efficient communication amongst its employees, and fewer manual processes. Their customers expect a fully digital loan experience, and with nCino, Bank Independent is able to deliver on that promise in a streamlined fashion.

“That was a very successful project, and it was a big win for our teams. It increased usage and turned the teams into raving fans of nCino. The enhancements helped them do their jobs better and in turn, they saw how nCino also benefitted our customers.” – Selena Suggs, Vice President, Project Management

Learn more about Bank Independent’s accomplishments by downloading the customer snapshot and hear more about Selena’s experience implementing nCino by downloading her customer spotlight.

  • Commercial Banking
  • Retail Banking