There has never been a better time to accelerate your journey towards delivering digital transformation for your customers and employees.
Customers had already learned to expect digital access, transparency, personalized service and seamless support from their financial institutions. Then the COVID-19 pandemic struck, sharpening this desire and turning it into a need.
Digital transformation is one of the best, most effective ways to not only meet your customers’ needs and expectations, but exceed them. If your institution is ready to embark on a digital transformation journey, here are a few key points to keep in mind:
1. Good partners and just as important as good products.
Choosing an appropriate partner to guide you on your digital transformation journey is just as important as choosing the right product for your institution. Your solution partner’s mission should align closely with your institution’s long and short term goals and needs. Consider the company’s reputation, culture and security. Digital transformations take time, which means you’re going to be in a long-term relationships with solution partners. Like any marriage, a good match is key to success.
2. Embrace an out-of-the-box solution instead of starting from scratch.
Leveraging an out-of-the-box solution can help streamline your institution’s digital transformation and garner the “quick wins” that will keep morale high. Cloud-based solutions, like nCino’s Bank Operating System, are simple, secure and highly configurable. These solutions are designed for continuous change and adoption, enabling your institution to make custom configurations as needed. Out-of-the-box solutions also allow financial institutions to respond to industry changes quickly and efficiently.
3. Deliver results in weeks, not months.
An accelerated delivery of new solutions benefits not only your customers, but also your employees. With an accelerated delivery, institutions can make a faster transition to a new solution without causing long-term disruption. nCino has helped many financial institutions undergo an accelerated delivery of the Bank Operating System, including Huntingdon Valley Bank, which implemented the solution in just ten weeks.
“Part of the reason we were able to implement nCino so quickly is because we didn’t get bogged down; we didn’t try to change things. We implemented nCino ‘out of the box’.” – Hugh Connelly, EVP, Chief Lending Officer, Huntingdon Valley Bank
4. Empower your team through knowledge and training.
Adopting and implementing a new solution into your institution will require a period of learning. Providing time and resources to properly onboard your team can help them adjust to the new solution, while also increasing engagement and excitement. Once fully implemented, your institution can mobilize its teams around objectives to help improve knowledge and proficiency in the new system.
Now is the time for you institution to embark on a digital transformation journey. To learn, download the on-demand webinar “Four Key Steps to Kick-start the Digital Transformation Journey” now.