A Better Mortgage Lending Experience
Mortgage lending is competitive, and customers expect fast, personalised, digital-first experiences throughout their home-buying journey.
Simplify the entire loan process and replace manual tasks with automated workflows for faster responses and better customer experiences.
With a configurable, data-driven platform, lenders can deliver a personalised experience across multiple channels for improved customer satisfaction and retention.
Exceed customer expectations with faster decision-making, a personalised experience and a more transparent process.
"Combining agile cloud-based technology has set Santander International apart from the competition, driving significant market share, returning customers, and nearly £1bn in new lending"
Santander International
improvement in time to generate offer letters, from 3 hours to 30 minutes.
application volume growth in two years with nCino.
paperless environment as a result of transformation.
reduction in time from application to completion
"We invested in nCino because it automates tasks, allowing colleagues more time to deliver differentiated and personalised service."
Phil Green
Head of Commercial Lending at Yorkshire Building Society
Build long-term, profitable relationships by offering competitive rates and flexible products and propositions for an exceptional customer service.
Once you decide to modernise your mortgage platform, the critical question is which platform or approach do you choose?
In this guide, we arm you with the 10 strategic questions to ensure you invest in a platform and partnership that aligns with your needs today, and into the future.
Use intelligent automation and AI to improve underwriting and quickly generate offer documents for better way to provide instant offers.
Featuring Our Mortgage Solution
Industry experts from PwC, Paragon Banking Group, and nCino discuss the power of digital transformation in mortgage lending. Learn how AI and streamlined platforms can enhance efficiency to achieve faster, personalised lending experiences.
Source: https://www.business-reporter.co.uk/finance/fintechtalk-driving-transformation-for-a-better-mortgage-lending-experience
Watch the Podcast
Santander International's COO discusses how the company is utilizing nCino's digital innovation to support and transform communities, with a focus on reinventing customer interactions and streamlining processes for mortgage products.
In this white paper, experts from nCino and PwC explore five common mistakes that firms make when attempting a digital transformation project, and offer best practices drawn from their experience in deploying hundreds of new platforms on behalf of clients across multiple geographic regions.With regulatory headwinds picking up, interest rates still rising and borrower expectations changing, the macroeconomic outlook for UK homebuyers and mortgage lenders alike is daunting.
This is why many UK mortgage lenders are intent on disrupting the market by serving their clients throughout the entire homeownership journey, from applying for a loan to refinancing their home.
To achieve this goal of capturing more of the home buying journey and growing direct lending market share, mortgage lenders will need to provide borrowers with seamless and efficient mortgage experiences. During a time when it is more important than ever to identify and act on operational efficiencies and areas for cost savings, lenders can no longer afford to ignore their legacy technologies and antiquated processes.
Consolidation of multiple systems to nCino’s cloud banking platform will provide advanced agility so UK specialist mortgage lender can continue to stay ahead of changing customer and market expectations.
The COVID-19 pandemic highlighted previously unaddressed issues in the mortgage landscape and put pressure on lenders to quickly update their systems to meet the challenge.More recently, in response to interest rate uncertainty we’ve seen record amounts of mortgage products being removed from the market in the UK, more than during the pandemic. Digital transformation is no longer a ‘nice to have’, but a necessity to better respond to changes in demand and adapt to an evolving market. With many lenders now looking to, or having already started to, digitally transform their lending operations, it’s time to discuss the ways in which they can de-risk the re-platforming process.
“The current climate proves once again why lenders need to ensure they have built in agility across core technology stacks to facilitate rapid responses to market changes,” said Will Stevns, Partner, Customer Led Transformation in Banking, PwC.
Modern, cloud-based digital technology is a must-have for financial institutions seeking to enhance the customer experience, improve operational effectiveness, streamline internal communications, and allow access to data across the enterprise.For years, the only option was to develop such technology in-house. While this approach offers some benefits, such as greater control over implementation and customizations, there are a host of hidden costs.
The good news is that banks and credit unions now have a second option: the ability to buy technology and implement it quickly, cost effectively, and more efficiently than they could on their own. By taking a “buy” approach, FIs can go to market with new technology quickly, typically within 12 months.
While this strategy can save time, money and resources, it isn’t as simple as hitting a “buy now” button. How your FI implements its buy strategy is critical to ensuring you make the most of your investment and achieve your goals within the timeframes and budgets allotted to the project. This seven-step road map can help:
Choosing the right digital mortgage vendor can feel daunting. Mortgage lenders must consider not only their own business needs, but also federal regulations that impact how they manage and access their borrowers’ data. In an increasingly tech-heavy mortgage environment, lenders are navigating new digital solutions to fix old problems.
Ready to Transform Your Institution?
Trusted by over 1,800 financial institutions, our platform will enhance strategic decision-making, risk management, and customer satisfaction at your institution. See our best-in-class intelligent solutions in action—request your free demo today.
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