A Modern Mortgage Lending Experience 

Santander International's COO discusses how the company is utilizing nCino's digital innovation to support and transform communities, with a focus on reinventing customer interactions and streamlining processes for mortgage products.

Modern, cloud-based digital technology is a must-have for financial institutions seeking to enhance the customer experience, improve operational effectiveness, streamline internal communications, and allow access to data across the enterprise.For years, the only option was to develop such technology in-house. While this approach offers some benefits, such as greater control over implementation and customizations, there are a host of hidden costs.

The good news is that banks and credit unions now have a second option: the ability to buy technology and implement it quickly, cost effectively, and more efficiently than they could on their own. By taking a “buy” approach, FIs can go to market with new technology quickly, typically within 12 months.

While this strategy can save time, money and resources, it isn’t as simple as hitting a “buy now” button. How your FI implements its buy strategy is critical to ensuring you make the most of your investment and achieve your goals within the timeframes and budgets allotted to the project. This seven-step road map can help:

Choosing the right digital mortgage vendor can feel daunting. Mortgage lenders must consider not only their own business needs, but also federal regulations that impact how they manage and access their borrowers’ data. In an increasingly tech-heavy mortgage environment, lenders are navigating new digital solutions to fix old problems. But with these exciting new breakthroughs comes the possibility of data compromises, disjointed products, and compliance problems.

How can lenders successfully vet vendors? What are some indicators that a mortgage vendor is well-positioned to deliver operational efficiencies while adhering to appropriate compliance standards? We’ve put together a list to help lenders better research potential vendors.

With 2023 underway, savvy lenders are looking for mortgage tech that will help them navigate the economic headwinds this year is slated to bring. Efficiency, cost savings, and better collaboration are top of mind for many lenders. But which part of the mortgage journey can they digitize?The closing process is fertile ground for reimagination and digital transformation. Lenders who are frustrated with the pitfalls of traditional closings, such as the additional costs associated with manual review and paper-based processes, should consider hybrid and full eClose solutions. Digital closings are a clear choice for operational efficiencies with benefits such as the ability to handle more closing packages over shorter time frames, reduced risk, and optimized communication.

Digital closings are great for the borrower, too. Borrowers enjoy a less stressful, more straightforward process, resulting in greater trust in their lenders. When borrowers are happy, lenders see more referrals. Plus, a seamless digital closing experience helps lenders shine bright among their competitors.

What else can digital closings do for lenders in 2023? Dive into the details in our infographic.