SVP, General Counsel from the Consumer Bankers Association discusses navigating regulatory uncertainty and building durable compliance frameworks
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Like many businesses across the U.S., community and regional banks face challenges stemming from economic fluctuations, regulatory reforms, and shifting consumer preferences. To navigate these headwinds, they’re leveraging their unique strengths, such as personalized customer interactions and local market insights, and implementing innovative technologies like the nCino Consumer Banking Solution.
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Mutual Bank to leverage cloud-based platform across consumer and business lending to automate processes and leverage a single system of interaction for end-to-end originations.
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Over the last decade, vendors have solved the problem of consumer account opening. Many solutions allow your company to open a consumer account in minutes. The Identity and Verification (ID&V) tools for individuals that power these consumer account opening tools are mature enough that they're now being commoditized. On the other hand, opening accounts for businesses and other complex entities like trusts, not-for-profits, MSBs, or foreign individuals, still requires manual processes and lengthy account opening times.
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VeraBank, a community bank headquartered in Henderson, TX, partnered with nCino to modernize lending processes and streamline employee and customer experiences.
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Midwest community bank moves to single platform to help ensure customer experience is at the forefront of every interaction.
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When it comes to commercial banking, Relationship Managers (RMs) are the face of your financial institution. These employees are trusted advisors to your customers, and their role is essential when it comes to optimizing the customer relationship, both for the customer and the institution. While it takes time to nurture these types of valuable customer relationships, technology can deliver an experience that amplifies the relationship through speed and convenience.
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Consumers now expect quick and convenient digital services, but a Deloitte survey shows that a personal connection through human interaction remains crucial in retail banking. nCino has partnered with Glia to enhance digital customer service, allowing financial institutions to meet customers' preferred communication points, resulting in increased Net Promoter Score (NPS), sales, and reduced abandonment rates, thereby offering a consistent and meaningful experience across all channels.
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Bank Independent, a fast-growing community bank, adopted nCino’s Bank Operating System to improve efficiency, communication, and visibility. Learn more about the Bank’s accomplishments with nCino.
Read MoreSunrise Credit Union, headquartered in Brandon, Manitoba, Canada, serves the Parkland and Western Manitoba regions with over 20 branches. Established in 2008 through a merger of five legacy credit unions, Sunrise offers personal, agriculture and business accounts to best serve its variety of members. Kelly Scott, Vice President of Information Technology, is committed to the digital transformation efforts happening at Sunrise Credit Union. Sunrise adopted nCino prior to the COVID-19 pandemic to replace disparate and disjointed systems and improve the experiences of both its members and its employees. With the nCino Bank Operating System, Sunrise can create one streamlined workflow through a single cloud-based platform.
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Amerant Bank has expanded its use of nCino's cloud banking and digital transformation solutions beyond Commercial Banking to include nCino's Retail Banking Solution and Portfolio Analytics. By leveraging nCino's platform, powered by AI and advanced analytics capabilities, Amerant aims to streamline workflows, improve the customer experience, manage risk more effectively and deliver comprehensive reporting across the institution.
Read MoreAmerican AgCredit is a proud member of the U.S. Farm Credit System, both founded in 1916. Today, the cooperative serves a diverse clientele of farmers, ranchers and rural customers across its network of 32 branches. American AgCredit offers loans, lines of credit, leasing and crop insurance products and serves capital market customers in all 50 states.Between 2015 and 2019, American AgCredit’s loan portfolio grew from $6.5 billion to $11 billion, reflecting a significant increase in transaction volume. The team at American AgCredit quickly realized that their current loan origination system was struggling to keep up with the volume. Dustin DeBusk, Head of Credit Management, said that the bank’s original loan origination system made entering information a challenge and did not integrate well with the bank’s other platforms.
Read MoreWILMINGTON, N.C., Dec. 9, 2019 /PRNewswire/ — nCino, the worldwide leader in cloud banking, today announced that it is collaborating with J.D. Power, a global leader in consumer insights, advisory services and data and analytics, to integrate J.D. Power Valuation Services (formerly NADA Used Car Guide) into the nCino Cloud Banking Platform. This addition to the nCino platform allows financial institutions to easily obtain accurate pricing for vehicles used by their commercial or retail customers as loan collateral without having to log into separate systems or rekey data. This integration joins a full line of automated back-office tasks available through nCino that bankers can leverage to provide their customers with a truly exceptional experience. With nCino, financial institutions have access to digital applications and onboarding, a customer-facing portal for the direct exchange of information and workflows that guide interactions while tracking application progress. From the customer experience to back office processes, nCino’s Cloud Banking Platform fosters a 360-degree view of loan relationships, allowing bankers to issue faster loan decisions.
Read MoreCanadian credit union optimizes lending operations with nCino’s leading cloud-based platform.Coast Capital Savings Federal Credit Union, Canada's largest credit union, has chosen nCino's Cloud Banking Platform to optimize its lending operations, improve the member experience and stay competitive in the Canadian market. The nCino platform will streamline loan origination processes, enhance the digital lending experience for members and employees and support Coast Capital Savings' vision of becoming the preferred financial institution for its members.
Read MoreWILMINGTON, N.C., Oct. 15, 2019 /PRNewswire/ — nCino, the worldwide leader in cloud banking, today announced that Pennsylvania-based CNB Bank will utilize nCino’s Cloud Banking Platform to digitize its retail lending process from end-to-end to enrich the customer experience.
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