
What Makes Automation “Intelligent” in Banking? A Guide to AI-Powered Process Automation
Every vendor demo now features "AI-powered" automation, but your exception queues haven't shrunk.
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Every vendor demo now features "AI-powered" automation, but your exception queues haven't shrunk.
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We recently partnered with Celent to identify common challenges in commercial banking onboarding. The numbers reveal a stark reality: the average commercial onboarding process takes 49 days, with document collection causing 79% of abandonment cases and 31% of operations remaining manual.
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Commercial banking leaders face a stark reality: onboarding is expensive, time-consuming, and increasingly critical to competitive success. The question is no longer whether to modernize onboarding—it's whether you'll lead the transformation or be left behind.
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The financial services landscape is rapidly evolving, challenging institutions to keep pace with emerging risks, shifting client expectations, and growing data volumes.
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In today's increasingly complex economic landscape, financial institutions face mounting pressure to adapt to policy changes that significantly impact their lending portfolios. The current administration's implementation of tariffs presents both immediate challenges and long-term considerations for lenders across the United States. With rising economic policy uncertainty weighing on business fixed investments, financial institutions must prepare for potential credit deterioration and adjust their risk management strategies accordingly.
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CU1 to implement nCino across Commercial, Consumer & Indirect Lending to empower teams to serve members more quickly and efficiently.
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In a world where the financial industry continues to evolve rapidly, financial institutions need to do the same. One way to maintain your edge is by embracing a balance of automation and augmentation. This approach enhances operational efficiency, optimizes risk management, and revolutionizes the experience for both banker and client.
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In today’s financial landscape, digital transformation has become an essential priority for financial institutions (FIs), and credit risk management is no exception. Despite economic challenges, many banks are making significant investments in advanced technologies to fast-track their digital transformation. While cost pressures are considerable, the potential of technology to enhance automation and efficiency continues to drive these investments forward.
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Kiwibank is the largest New Zealand-owned bank, currently serving over one million customers. As a leader in the banking industry, Kiwibank is dedicated to being customers’ first choice for banking needs, evidenced in their 5.2% growth in main bank customers and 9.3% increase in total lending during fiscal year 2024. With over 8,000 new homes financed and 5,000 customers securing better home loan deals in FY 24, the bank is deeply committed to enhancing customer experience and outcomes.
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