Five Years on Nasdaq: Building the Future of Financial Services

Standing in Times Square this week, looking up at the Nasdaq Tower, I'm reflecting on five years since nCino became a public company. The journey has transformed not just us, but the entire financial services industry.

When we rang the opening bell in 2020 (albeit over video call during quarantine), we had a clear mission: transforming financial services through innovation, reputation, and speed. Since then, revenue has grown from $93M to $445M, we’ve added over 1,500 customers, and we’ve expanded from 10 countries to over 20 countries. Through all this growth, our clear mission hasn't changed, but how we deliver it has evolved in ways that would have seemed impossible back then.

Innovation: From Promise to Proof

Over my 30-year career I've never seen more opportunity to reimagine how banks understand risk, serve customers, and operate at scale. That's what excites me about where we are today.

Five years ago, cloud technology in banking was still meeting resistance. Now, it's impossible to imagine a financial services industry that doesn't run on the cloud. In bringing thousands of customers around the world to this new technology, we learned that the age-old challenges haven't been fully resolved—complexity, documentation, bureaucracy in onboarding, executing, and monitoring. What's changed is the technology available to deliver solutions.

From the beginning, two of our founding and core principles were: we want to make bankers' jobs easier and change is hard. We've been helping banks, credit unions, and independent mortgage banks navigate change for 15 years. It just so happens that right now, the change journey we're taking them on is AI. That's why we lead from a position of power—we’ve seen this movie before!

Over these five years, we built the foundation for the intelligent banking we deliver today. In 2021, we expanded internationally, signing our first customer in Germany and a top five Canadian bank. We brought mortgage lending into our platform with the SimpleNexus acquisition in early 2022, creating a true end-to-end solution. By 2023, we were serving enterprise institutions across the globe, including a $200 billion U.S. bank for consumer lending and our largest customer in Japan.

In 2024 and 2025, we accelerated our platform capabilities with strategic acquisitions of DocFox, Allegro, FullCircl, and Sandbox Banking, each strengthening our ability to deliver connected, intelligent experiences. We also introduced Banking Advisor in 2024, our AI-powered banking co-pilot designed to deliver intelligence in the moments that matter most. With our foundation of clean data, proven workflows, and 15 years of deep domain expertise, we recently introduced Digital Partners—role-based AI agents purpose-built for banking. In 2024, we also launched the nCino Research Institute, leveraging the data within our platform and global economic indicators to deliver actionable insights on banking performance and innovation.

Over my time in various leadership roles at nCino, I've watched us move from proving cloud banking could work to pioneering intelligent automation. Early on, we digitized processes that had been manual for decades. Now, we're using the automation we built from day one to develop deep artificial intelligence capabilities that deliver measurable value, not promises that lack substance.

Reputation: Built on Customer Success

Banks are banks. Software companies are software companies. It's hard to be both. That's not our customers' job. It's ours.

We built our reputation in the trenches with customers, solving real problems and delivering tangible outcomes. We have 15 years of data that allows us to laser in on exactly how to achieve the goals our customers are looking for because we're embedded deeply in the industry. Time and trust. Those are what matter.

We serve over 2,700 financial institutions globally today—from regional banks, credit unions, and independent mortgage brokers to enterprise financial institutions across more than twenty countries. In the past five years, major institutions have expanded their use of our platform across multiple business lines. Top-tier banks in the U.S., U.K., Japan, Australia, and Europe trust us with their most critical operations.

Our customers are focused on getting the most talented bankers. They expect us to have great talent who understands tech, so their talent can focus on building relationships. That's why they trust us and partner with nCino. We handle the software piece. They focus on the banking.

Being a public company added accountability—to shareholders, to the market, and to the industry. But our real accountability has always been to the financial institutions that trust us with their operations. That's the reputation that matters!

Speed: Without Compromise

Time is imperative. It's the one thing none of us have enough of. What I'm hearing from customers is they want to be first to market.

Speed used to mean trade-offs. Move faster, sacrifice accuracy. Scale quickly, accept more risk. Five years ago, loan origination processes that took weeks were considered fast. Today, our customers measure critical workflows like origination in hours or minutes. That kind of speed changes more than operations.

Real speed eliminates the friction that slows good decisions down. The right data, the right workflows, and the right tools let bankers move confidently and quickly. Compliance gets built in from the start instead of bolted on at the end.

This kind of speed creates options. Faster, better decisions mean financial institutions can say yes more often, serve more customers, and compete in markets that used to be out of reach.

Banking Intelligence Lives Here

Here's what five years of public company growth taught us: change is constant, innovation without implementation is just noise, the most successful tech companies embrace collaboration, and growth is earned through hard work. The industry has heard enough promises about AI. They need proven solutions that deliver value from day one, and we're here to deliver.

Banking Intelligence brings together everything we've built: cloud infrastructure, automated workflows, clean data, and deep domain expertise, with AI that actually works. We're empowering bankers and giving them tools to do their jobs better.

We're building that future with the same mission we had five years ago: transforming financial services through innovation, reputation, and speed.

We bank on intelligence, so you can bank on nCino. Learn more about how we’re building a future where banking intelligence lives here.