Building Luxembourg's Future of Digital Lending: Banque Raiffeisen's Journey with nCino
Established in 1926, Banque Raiffeisen is a cornerstone of Luxembourg's financial sector, known for its commitment to supporting and working in the best interest of customers. With nearly a century of service, the bank has built its reputation on strict governance standards and customer-centric operations.
Their partnership with nCino will support Banque Raiffeisen Luxembourg in driving operational efficiency and streamlining workflows. With nCino's connected platform, they’ll be able to accelerate loan processing time and create a seamless, digital customer experience.
The Challenge
As a traditional bank with nearly a century of operations, Banque Raiffeisen faced mounting pressure to modernise its credit operations.
"Our main goal was to remove paper and digitalise the entire chain - from customer application to back-office processing through the full lifecycle of credit," explains Clément Loubeyres, Program Manager.
The Decision: Build vs. Buy
The IT team preferred an in-house build solution while the wider business advocated for a partnership with a proven solution. This partnership would then provide the opportunity to transform and improve their processes rather than rebuild existing ones.
"We wanted to follow standard processes on credit granting and not rebuild our current solution with all the complexity and customisation we'd made on our existing core banking system," Clément Loubeyres notes.
After an extensive evaluation process comparing nCino with other competitors and building in-house, Banque Raiffeisen chose nCino for its business knowledge and ability to bridge technical and business requirements.
The Implementation Approach
Banque Raiffeisen decided to approach their implementation in two stages, beginning with Retail Mortgages. Later, they plan to implement Commercial Lending.
"nCino experts helped us define the different implementation lots and strategy,” says Clément Loubeyres. “During implementation, they've brought experience from other projects to help us choose the right solutions.”
With nCino, Banque Raiffeisen expects to see the following benefits:
Elimination of paper-based processes across the credit chain
Improved time to offer for customers
Enhanced regulatory compliance through standardised processes
Better reporting capabilities for both commercial teams and committees
Clément Loubeyres notes that by separating credit data from their core banking system, they're unlocking the ability to deliver reporting at every level of the organisation. Thanks to accelerated loan processing time and creating a seamless digital customer experience, the bank will continue its nearly century-long commitment to working in the best interest of customers - now with the speed and efficiency that modern banking demands.
Looking Ahead: AI and Innovation
Banque Raiffeisen is already thinking about what's next and AI is at the top of their list.
Right now, document classification is one of their biggest operational challenges, and AI has the potential to transform how they handle it. According to Clément Loubeyres, AI could streamline their document workflows and open up new possibilities for smarter process delegation. But what really stands out is their vision for the partnership itself. They're not looking for a quick fix—they're building for the long haul with nCino.
Together, we're focused on what matters most: getting faster time to offer, standardising lending processes, staying ahead of regulations, and shaping what credit granting looks like in Luxembourg's evolving market.
"Our partnership with nCino is definitely long-term. The main objective is to continue improving time to offer, standardising processes, following regulations, and defining the future of credit granting in Luxembourg."
That long-term vision didn't happen by accident - it required some fundamental decisions early on. True transformation starts with asking the right questions before you begin.
For other banks exploring similar transformations, Clément Loubeyres says it all comes down to one key question:
"Do you want to recreate your current processes, or do you want to adopt standard processes created by a solution made for credit granting? That's the choice you have to make at the start of your project. If you have this reflection, you'll probably go for a solution like nCino."
Clément Loubeyres says what he’s most excited about is being able to see credit granting go paperless, with a more reasonable time to offer experience for clients. As the bank approaches go-live, the team is looking forward to launching this project and realising the ongoing benefits it will bring to both Banque Raiffeisen and their customers.
From paper-based workflows to AI-powered possibilities, Bank Raiffeisen's transformation shows what's possible when you choose the right partner and commit to doing things differently. We're proud to be part of their journey and excited to see where it leads.