Rising customer expectations, broker-led markets, and the pressure to modernise - what does it really take to deliver personalised lending experiences at scale?
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Intelligent automation has moved from "nice to have" to competitive necessity, and lenders who treat it solely as an internal cost metric are already falling behind.
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From data foundations to real-world wins, what do mortgage technology leaders want lenders to know before they fall behind?
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The UK mortgage market has shifted decisively toward intermediaries in recent years. Brokers currently account for 87% of all UK mortgages, a figure that’s forecast to reach 91% by the end of this year.With more than 100 lenders competing for broker business, the question facing every mortgage lender is, how to stand out from the crowd?The answer? By creating experiences that drive advocacy and growth.
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Getting a mortgage is one of the biggest financial decisions most people will ever make. Yet borrowers are often met with long waiting times, mountains of paperwork, and a frustrating, opaque process that leaves them in the dark about their application status.
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We recently hosted several senior mortgage executives alongside Business Reporter to discuss the evolving landscape of mortgage lending and the critical challenge of building customer loyalty in an increasingly competitive market.
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81% of UK adults say the quality of online experience determines who they bank with. That's not just a warning sign; it's a call for change.
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The mortgage industry is evolving at a rapid pace. Borrowers demand faster, more seamless digital-first experiences, and lenders face mounting pressure to adapt. With loan abandonment rates exceeding 75% at critical process stages, the stakes have never been higher.
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The building society sector continues to demonstrate remarkable resilience and momentum, accounting for 72% of mortgage market growth between April and September 2024.
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