Thought Leadership
Four Ways to Thrive in a Softening Commercial Insurance Market
After years of hard market conditions, the UK commercial insurance market is now softening.
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Thought Leadership
Building Customer Loyalty in Mortgage Lending: Insights from our Executive Breakfast
We recently hosted several senior mortgage executives alongside Business Reporter to discuss the evolving landscape of mortgage lending and the critical challenge of building customer loyalty in an increasingly competitive market.
Thought Leadership
Intelligent Automation, Built Into the nCino Platform
Automation isn't just nice to have anymore—it's essential. Financial institutions are under pressure to serve clients faster, manage risk more effectively, and reduce operational costs. Yet too often, the path to value gets slowed by fragmented tools, endless integrations, and complex compliance reviews.
Thought Leadership
The Mobile “Must-Haves” Reshaping Mortgage Technology
The mortgage industry has seen some significant changes in recent years with the introduction of digital technology solutions. Organizations are increasingly turning to technology for avenues of competitive advantage, leading many companies into a state of flux as they adjust their business model and digital mortgage strategies to create and maintain profitability with long-term success.
Thought Leadership
UK Consumer Duty: 5 Tips to Prepare Your Institution
Regulation is a constant in the banking industry, with new requirements regularly being introduced. The challenge lies in interpreting and actioning these regulations, and with the UK Consumer Duty regulation approaching, it's clear that financial institutions in the UK need to be proactive.What is Consumer Duty?The FCA’s proposed Consumer Duty regulation requires firms to prioritise their customers’ interests by focusing on delivering “good outcomes”.According to the regulation, “good outcomes” are based on three core principles: acting in good faith, supporting financial objectives and avoiding foreseeable harm. In other words, lenders must act in their customers’ best interests by providing tailored products and services, communicating transparently and avoiding any potential harm.- Starting on July 31, 2023, every lender will be required to define and monitor what constitutes good outcomes for their customers.- From September 2023, the FCA will be reaching out to a select number of firms to investigate what has changed (or not) in the gap analysis.- Beginning in January 2024, lenders will be asked for dashboard samples with supporting data demonstrating avoidance of harm.The regulation will continue to evolve throughout these phases. Based on the findings, the FCA could recommend further changes to improve compliance with the Duty through 2025.
