In boardrooms across the financial services industry, leaders are asking the same question: What happens when artificial intelligence stops following instructions and starts making decisions? 

An Interview with Satyajeet Roy, CEO, Habib Bank AG Zurich United Kingdom (HBZ UK)

The banking industry has a speed problem—but not the one you think.

Every vendor demo now features "AI-powered" automation, but your exception queues haven't shrunk.

We recently partnered with Celent to identify common challenges in commercial banking onboarding. The numbers reveal a stark reality: the average commercial onboarding process takes 49 days, with document collection causing 79% of abandonment cases and 31% of operations remaining manual.

nCino x OSB: 5 key lessons for transforming lending in the digital era

Recently, nCino had the opportunity to hear from industry leaders across the Nordic region—from established giants to innovative challengers.

Over the past year, nCino hosted senior banking executives at breakfast briefings across Benelux and the Nordics to discuss AI's role in credit risk and lending.

This analysis is based on Celent's Global Commercial Banking Onboarding Survey 2025, surveying 409 banking professionals across North America, EMEA, and Asia-Pacific, representing financial institutions ranging from $10 billion to $500 billion+ in assets.