Customer Journey

nCino is passionate about the success of its users, and has developed an approach that ensures an active partnership with each of its customers.
Click the icons below to experience how the nCino journey works.
Customer Journey
Beginning with Implementation through Integrations to nCino University training and ongoing Support and Success Management, nCino's focus is on serving customers and empowering them to achieve their goals using the Bank Operating System. By combining in-depth discovery workshops, detailed configuration, omnichannel training, cutting-edge technology and old fashioned hard work, the nCino team is able to exceed customer expectations and fulfill nCino's mission of transforming financial services through innovation, reputation and speed.
nCino Professional Services implements the Bank Operating System through a phased approach, offering best practices to eliminate inefficiencies, improve strengths and maximize productivity through a project-based deployment.
Change Management
nCino's Change Management Services provide a market-tested, cost and time-effective curriculum that helps get people ready for our industry leading technology, ensuring higher adoption and delivering a successful digital transformation experience.
nCino University delivers interactive training to users through multiple training methods including online learning tools, interactive on-site training sessions, certification programs and monthly webinars.
nCino empowers and supports customers with a global support team, which includes an ecosystem of resources including nCino Knowledge, an online user community, as well as traditional support channels via phone and email.
nCino Community connects users, partners and employees in a single platform for best-in-class support and knowledge sharing. Access exclusive content, share best practices, find support for technical issues, suggest product development and much more. Becoming a member of nCino Community is the best way to stay up-to-date on all things nCino.
Customer Success
As trusted advisors offering best practices and solutions, the Customer Success Management Team works with existing clients to drive utilization, engagement and adoption of the nCino Bank Operating System to help achieve their institution's goals.
"As we went through the actual implementation process, we grew more and more satisfied with our decision to go with nCino. Prior to project kickoff, we were probably 80% of the way there in thinking that this was the right decision. nCino took it to 200%, the minute they came onsite. There was no doubt in my mind, once we got the project team."
Jennifer Johnson, Business Services Coordinator, Corning Credit Union