# How GB Bank is Scaling Specialist Lending with nCino _Published: 2026-09-11T00:00:00.000+01:00_ GB bank recently went live with nCino Mortgage Lending across Buy-To-Let and Bridging, with other lines of business to follow. GB Bank is a growing specialist lender, with big ambitions and a strategic approach to achieving them. With a focus on specialist flexible lending, GB Bank set out to build a modern, functional and digitised operating model that could support its lending products, optimise the client journey, and provide the solid operational framework needed to scale. To do that, GB Bank needed the right technology and the right partner. The bank recently went live with [nCino Mortgage Lending](https://www.ncino.com/en-GB/mortgage/uki) across Buy-To-Let and Bridging, with other lines of business to follow. [Anne-Marie Lister, Chief Operating Officer at GB Bank,](https://www.linkedin.com/in/anne-marie-lister-b9585b15/)shared [why GB Bank selected nCino](https://investor.ncino.com/news-releases/news-release-details/gbb-goes-live-ncino-enhance-and-streamline-banking-workflow), how the partnership has evolved, and what it’s meant for the success of GB Bank’s lending business — from operational efficiency and end-to-end visibility to a foundation for [human-centric AI augmentation](https://www.ncino.com/en-GB/solutions/data-ai-analytics). ## **More than a supplier: a strategic partnership** GB Bank describes its relationship with nCino as a “truly strategic partnership” rather than a conventional supplier arrangement. From the outset, the aim was to build a modern, functional and digitised system on a solid operational framework, to support lending products, optimise customer journeys, and leverage growth ambitions. What stands out most is how the partnership feels in practice — a _“great experience…very human…technically brilliant and insightful.”_ It’s a partnership GB Bank sees as important to both organisations – now and in the future. > _“We’ve really enjoyed watching how the partnership has evolved, and we value their expertise and how they have augmented our internal expertise”_ - Anne-Marie Lister, Chief Operating Officer, GB Bank ### **Buy vs. build: GB Bank chose to scale faster** Like many lenders modernising their operations, GB Bank weighed the classic [buy-versus-build](https://www.ncino.com/en-GB/blog/why-banks-still-build-what-they-should-buy) equation, looking closely at what would best leverage growth. Building capabilities in-house may offer control, but for GB Bank, partnering with a technology vendor overcame the challenges of in-house resourcing and, crucially, delivered the capability to scale faster. > _“Buying was absolutely the right decision”_ ### **One end-to-end platform for greater insight, efficiency and control** GB Bank now runs on a single, end-to-end platform that supports the entire lending journey from origination to completion. The result is a solid operational framework that’s helped realise meaningful benefits and progress growth ambitions. With nCino, GB Bank can scale and evolve through consistency of journeys, greater operational efficiency, greater visibility of deals and loans, and brilliant management information (MI) for continuous improvement. Together, this gives the bank far greater insight into how it’s performing and operating, insight that ultimately benefits its customers. > _“We understand more about ourselves, our lending, and our customers”_ #### **AI that augments without losing the human touch** For GB Bank, AI isn’t about replacing people; it’s about freeing them to do their most valuable work. Working collaboratively with nCino, GB Bank has built AI solutions for document processing and intelligent data insights, and the intentional removal of manual processes. GB Bank worked with nCino to clarify what it want to achieve with AI and delivered a foundation for future success. The outcome is efficient, personalised service, without losing the human expertise that specialist lending demands. > _“GB Bank is a people business; our clients have complex lending needs. The ability to automate means our underwriters and relationship managers can have more meaningful conversations and deliver more efficient experiences without losing that personal touch”_ #### **Advice for banks on a transformation journey** For other banks considering a transformation journey, Anne-Marie’s advice is simple: have a clear vision and defined outcomes from the outset and select a partner that understands the banking world and your strategic plans and growth ambitions. Finally, take an iterative approach and embed best practice as you go. > _“nCino has truly helped us to scale and realise our growth ambitions. nCino is an instrumental partnership in our success so far”_ Explore how the [nCino Mortgage Lending solution](https://www.ncino.com/en-GB/mortgage/uki) helps institutions streamline journeys from origination to completion, with a unified platform that can flexes and scales to your needs, your clients and your growth ambitions. --- [View sitemap](https://www.ncino.com/api/markdown/sitemap)